Final rant for this telephone compay part 3
By rsa101
@rsa101 (37929)
Philippines
May 7, 2019 8:20am CST
As some of you know my problem with this telephone company’s inefficiency, I. Was hoping to have it resolved yesterday but the technician who promised to come on Monday didn’t arrive because he has some other duties to attend to I tried to accept since he informed us about it. So we waited again Tuesday afternoon and he did arrive as expected. He checked our lines and he was calling his office to adjust something but to our surprise they said that they cannot restore our services because of the pending upgrade application which we cancelled already. Why would that pending impede the restoration of our internet service in the first place. It seems like they are holding us hostage to force us to continue the upgrade of our lines. What a service they really provide.11 people like this
11 responses
@rsa101 (37929)
• Philippines
14 May 19
It's PLDT, they have quite good facilities but the customer service kind of sucks. They made lots of excuses not to do or delay the repair so that we would be force to upgrade our plan. I already said "no" since the promo they are offering is not in what they describe to be in the promo they are offering. Now that service is back their office is now investigating my case and hopefully I would be given rebates for the service disruption I encountered with them.
3 people like this
@rsa101 (37929)
• Philippines
14 May 19
@SIMPLYD And I would say their dispatch department which assigns technicians to their customers. They once sent someone that is not capable of repairing our lines because he belongs to the Fiber team. Would you believe that I requested for a DSL technicians and they would send a Fiber technician.
2 people like this
@rsa101 (37929)
• Philippines
11 May 19
To date, they have not restored my line yet. They requested me to call them several times just to cancel my pending order. They were using this to delay me further to fix my line. I am planning to have my lines fixed then if I found a replacement for them I would ask to discontinue with them.
1 person likes this
@rsa101 (37929)
• Philippines
12 May 19
@DianneN In fairness with them finally they restored my services after almost a couple of weeks of nonstop follow ups and status updates. I am really looking for alternative but getting one is really difficult for our part since the alternatives available is almost the same as with my service providers. But once my application is approved from the other company I might just transfer and ask to discontinue their services.
1 person likes this
@jobelbojel (34729)
• Philippines
16 May 19
I don't accept his excuse. He promised to come by and later he can't because of some duties. He needs simply calendaring friend.
1 person likes this
@rsa101 (37929)
• Philippines
16 May 19
That’s true and we accepted it because we understand his situation being very busy. What irked me most in this situation is the way they handled the situation like waiting for them and they would not even inform me that they could not come. And the one incident that they already sent one technician, I waited and inly to know that he is not authorized to repair my line because he belongs to another kind of connection. I risked being late at work to accommodate him and still not as not able to do what they are supposed to do.
1 person likes this
@rsa101 (37929)
• Philippines
17 May 19
@jobelbojel yes a simple communication would suffice actually to really calm me down. But they did not bother doing so. They own smart and a text wouldn’t hurt their business operations.
1 person likes this
@jobelbojel (34729)
• Philippines
17 May 19
@rsa101 they should have communicated it properly. And also, they should have at least assigned a different technician or offer another schedule if they are busy that time.
1 person likes this
@Letranknight2015 (51487)
• Philippines
15 May 19
I wonder if this is Globe? for the moment we had trouble with the netflix and Globe was supposed to be shouldering it.
1 person likes this
@rsa101 (37929)
• Philippines
15 May 19
@Letranknight2015 you hit it right. Although they have restored the services back, it still shows lag and other problems here and there. I do not bother to reported it because I do not want to be stressed out.
@Letranknight2015 (51487)
• Philippines
15 May 19
@rsa101 or really? it's either PLDT or Smart but PLDT really sucks.
1 person likes this
@simplfred (20608)
• Philippines
23 May 19
If it is PLDT, I am not surprised anymore. I have that kind of situation.
1 person likes this
@rsa101 (37929)
• Philippines
23 May 19
Yes you are right. Though in fairness with them they have restored their service and I demanded a rebate on the service I failed to received. They responded immediately to submit my request and apologized for the inconvenience it had created. They said I have to wait 1-2 months before it will get reflected on my bill. Hopefully they would do that within the promised period. I was looking for an alternative provider but none are really available at my area. I tried Converge and applied but they refused to connect me since there were no available lines in my area anymore. So I guess I am stacked with them since they were the first provider that installed their equipment in our building. So we have no choice about it.
1 person likes this
@rsa101 (37929)
• Philippines
23 May 19
@simplfred It will take some time before they can establish themselves here since they will start from scratch. I worked with Bayantel before and back then it was supposed to be easy since we were the second telco before and the physical rollout of the infra is really that hard because of some physical problems encountered. Eventually it succumb being taken over by Globe Telecoms.
1 person likes this
@simplfred (20608)
• Philippines
23 May 19
@rsa101 I agree. I hope the 3rd Telco that is supposed to be coming will give a better service. At least, the big company has a bit of competition that will force them to do a better service or even lower their rates.
1 person likes this
@BelleStarr (61047)
• United States
15 May 19
I am glad to read that you finally got your service back.
1 person likes this
@jstory07 (134185)
• Roseburg, Oregon
24 May 19
I hope you are finally able to get some service from them.
@PatZAnthony (14752)
• Charlotte, North Carolina
10 May 19
These things can be very frustrating. We no longer have a phone in our house. It does sound odd and like they are expecting something more from you. It doesn't make sense and does not seem fair.
1 person likes this
@rsa101 (37929)
• Philippines
10 May 19
Yeah the reason why we do have telephone line is because of the internet bundled with their phone. But in reality we have no use of it anymore since we have mobile phones already to use for calls. I have been a good customer to them paying them on time and just because of this problem they could not deliver their service properly. Until now 1 week has passed I am being tossed from here to there to cancel my pending request and everything just to repair my DSL line with them.
@cacay1 (83223)
• Cagayan De Oro, Philippines
18 May 19
That's bad, what upgrade do they mean? Do they want you to to change your plan from less to higher?
@acelawrites (19273)
• Philippines
23 May 19
Their customer service is really bad. We also experienced this kind of poor service.
