Wrong item received

By Toni
@toniganzon (77084)
Philippines
June 27, 2019 9:49pm CST
I was impatiently waiting for my AirPods silicon cover, especially the KAWS one, but got disappointed when it was finally delivered. Why? It was not the design I wanted and the Champion one was missing a lanyard! How do you deal with a shop that delivers a different item? I messaged the seller which was from China and told them I got the wrong item. They said they'll send me a freebie when I order again. What?! I stayed calm. Didn't get angry. I sent them a photo of what I received and told them this is not what I ordered. Their response, "we will send you the right color when you make another order." I insisted I didn't receive the wrong color, I received the wrong item. And finally, they said this: We will send you the correct item, we are sorry. So now I am just patiently waiting again for them to live up to their promise.
11 people like this
9 responses
Anna
@LadyDuck (502208)
• Italy
28 Jun 19
I hate when this happens, but I always order through Amazon, so they replace the items if different from what I ordered.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
I ordered through a site similar to amazon. But before I could rate the seller negative, I reached out first just to see how they'd respond to me.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
@LadyDuck I could see the timeline actually from when the seller prepared the order because in here, sometimes the courier takes a long time to pick it up from the seller's shop.
1 person likes this
Anna
@LadyDuck (502208)
• Italy
28 Jun 19
@toniganzon I also rate the sellers all the time on Amazon, some are really good, others are slow.
1 person likes this
Bhem
@JustBhem (70555)
• Davao, Philippines
28 Jun 19
Poor customer service.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
Yep.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
@JustBhem They said they would and I am still waiting for that. I am expecting for it to arrive next week. I can't just rely on words.
1 person likes this
Bhem
@JustBhem (70555)
• Davao, Philippines
28 Jun 19
@toniganzon Well, as long as they are going to replace it, it’s okay.
1 person likes this
Oshy
@TiarasOceanView (70020)
• United States
1 Jul 19
Oh dear that is a nuisance and I hope they will send the correct one now. You are right to stay calm.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
2 Jul 19
I just got a text message that my item will be delivered today. Can't wait to check.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
2 Jul 19
@TiarasOceanView Oh I got it already and yes it's good.
1 person likes this
Oshy
@TiarasOceanView (70020)
• United States
2 Jul 19
@toniganzon It is about time and hope it is good
DianneN
@DianneN (254949)
• United States
30 Jun 19
That's just awful customer service. Fortunately, I've never had that problem, but hope you get your correct order.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
1 Jul 19
Just tracked it and it has been shipped out. I'm crossing my fingers that it's the right one this time.
1 person likes this
DianneN
@DianneN (254949)
• United States
1 Jul 19
@toniganzon I hope it is, too!
1 person likes this
Toni
@toniganzon (77084)
• Philippines
1 Jul 19
@DianneN I expect to receive it today or tomorrow.
1 person likes this
janice
@renicemae (4883)
• Philippines
11 Aug 19
Good that you protested. I really hope they'll do as they say. But they did not ask for another shipping fee to be paid by you right?
1 person likes this
Toni
@toniganzon (77084)
• Philippines
13 Aug 19
I didn't pay for shipping fee at all and they sent the right items to me as well. I have almost forgotten this discussion actually.
1 person likes this
janice
@renicemae (4883)
• Philippines
13 Aug 19
@toniganzon Actually, I just got back from this site yesterday and was browsing some interesting discussions and found yours
1 person likes this
sophie a
@sophie09 (34230)
• Indonesia
28 Jun 19
Is it easy to do the return process?
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
I need not return the item. I can keep the wrong item they sent me and they're sending me another one.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
@sophie09 Here, it depends on the seller.
1 person likes this
sophie a
@sophie09 (34230)
• Indonesia
28 Jun 19
@toniganzon wow thats very nice:) in my place we should return the wrong item to get a new item
Yanzalong
@yanzalong (19091)
• Indonesia
28 Jun 19
How did that happen?
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
Same question.
hereandthere
@hereandthere (45628)
• Philippines
28 Jun 19
i hope i'm wrong but somehow i get the feeling this is their SOP and their first 2 answers sounded automatic. but when you made an effort to make them understand the situation and what you want done, only then did they really listen to you and probably realized you were serious. and only then did they say they will do the right thing and then apologized. i hope it was just miscommunication.
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
I doubt it was a miscommunication at all. It was ordered through a third party app.
1 person likes this
RasmaSandra
@RasmaSandra (97938)
• Daytona Beach, Florida
28 Jun 19
Glad you got them to send you the right item. I hate when I get the wrong things.
1 person likes this
Toni
@toniganzon (77084)
• Philippines
28 Jun 19
Have to wait till I actually receive the correct item. If not, I would certainly give this seller a negative rating.
1 person likes this