Self-service at the library

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I have written about our self-service libraries before. When the librarians aren't there we unclock the door with our library card. There is an alarm in the front door, but sometimes the alarm starts when people haven't done anything wrong. Before we leave we place the books on the self-service machine, and the machine is supposed to deactivate the alarm, but sometimes it doesn't work. I have experienced it a couple of times. One day the librarian was still there so I asked her for help. She tried to deactivate the alarm. It didn't work. She tried again and it still didn't work. She told me to ignore the alarm on the way out and I did that. The second time it happened there were no librarians. I started the alarm on the way out. I tried to leave the books on the machine a little longer (that sometimes works) but it didn't work. I wrote a note to the librarian and left it on her desk. The next day she wrote me an email. She wrote that she had fixed the problem and I was able to pick up the books. The self-service libraries have given us a lot of freedom. We are able to visit the library early in the morning or late at night, but when something doesn't work there is no one to ask and that alarm is SO loud ...but at least we know that the alarm works