Printer - More Bad News / myLot

United States

January 4, 2020 12:24pm CST

I don't quite understand what I've done wrong in my life that things can't go smoothly. I am so angry right now I can't see straight. I purchased my printer from Best Buy because HP did not have that particular model on sale. I saved $100. I didn't purchase a warranty at that time because you could purchase one direct from HP for 3 years for $35. Best Buy's was 2 years for $35. All you needed was your serial number. Today I called HP because I couldn't find the link again on the website to order the warranty. I got on a chat line with a support rep who informed me that my printer was no longer under warranty; and the warranty had expired!!!! I received it on 12/18/19. She said that since I bought it through Best Buy the warranty period starts when the printer is received at their facility. So she gave me a link to a Smart Friend website where I could purchase a warranty... Are you ready for this???? $14.99 per MONTH or $99 for a 30-day one-incident warranty. I then called Best Buy to see if I could still get the warranty. They informed me that I would have to bring the printer in so that they could see that it was still in good working order. That's not something I could do; and it would be difficult for my husband to do as well. What happened to real customer service and the customer is always right? Photo Credit: PIxabay

10 people like this

10 responses

CarolDM

@CarolDM (203396)

• Nashville, Tennessee

4 Jan 20

So sorry you are still having problems. This is ridiculous.

1 person likes this

LindaOH

@LindaOHio (222222)

• United States

4 Jan 20

Exactly!

LindaOH

@LindaOHio (222222)

• United States

4 Jan 20

@CarolDM I called back Best Buy; and they said I have a year's warranty through them. That's something anyway. I've never had a problem with an HP printer but.....without an extended warranty I wouldn't put it past that thing to break down.

1 person likes this

CarolDM

@CarolDM (203396)

• Nashville, Tennessee

4 Jan 20

@LindaOHio I think I would call them back, that is not right. You have no control how long the printer is at Best Buy. That doesn't sound right to me. It should start the day you buy it.

1 person likes this

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Mrki Krki

@mrki444 (15162)

• Croatia (Hrvatska)

4 Jan 20

You still have problems with your printer??

1 person likes this

LindaOH

@LindaOHio (222222)

• United States

4 Jan 20

Now I have problems getting an extended warranty.

1 person likes this

Mrki Krki

@mrki444 (15162)

• Croatia (Hrvatska)

4 Jan 20

@LindaOHio I never ask that. It is good but often not Worth of trouble.

1 person likes this

Jennifer

@LovingMyBabies (85923)

• Valdosta, Georgia

5 Jan 20

I'm so sorry. I hope somehow it gets worked out for you.

1 person likes this

Four Walls

@FourWalls (86575)

• United States

4 Jan 20

Sounds like the old Circuit City days and their manipulative warranty practices. If a Best Buy mysteriously burns down overnight, I’ll know what happened.....