Frustration.

@TheHorse (238268)
Walnut Creek, California
March 19, 2020 12:00pm CST
I received a notice from my dental provider that they have not received payment for my dental insurance. I had my payments (about $55/month) on auto-pay. But then there was a security breach at my bank, and they issued me a new credit card with a new number. I knew this would be inconvenience, as I would have to change the credit card number on file at my medical provider, L.L. Bean, Fast-Trak (allows me to avoid toll booths), eBay, etc. I called Delta Dental, let them know of my situation, gave them my new credit card number, re-commenced auto-pay. and thought I had resolved issue. And then this letter. The story continues: I called the 800 number provided in the letter, was (ostensibly) transferred to an "associate," and then found myself listening to a recorded message about how associates are being protected from the Coronavirus. Then they hung up on me. So I am now faced with not knowing whether my have dental insurance, and not being able to do anything about it. Have you experienced any similar runarounds lately?
15 people like this
13 responses
Anna
@LadyDuck (502148)
• Italy
19 Mar 20
Nothing like this, but the virus is disrupting daily activities for sure.
2 people like this
Anna
@LadyDuck (502148)
• Italy
20 Mar 20
@TheHorse I hope that we will be allowed to go out grocery shopping, I would hate to be obliged to ask a volunteer to bring the grocery to our home, I love to choose myself.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
Yeah, that's a given. At least I've been getting some book writing, guitar practicing, and MyLotting n. Maybe I'll do some curls now, so I can add the physical.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
20 Mar 20
@LadyDuck So far, I've had no trouble with grocery shopping or cycling.
1 person likes this
Arunima Singh
@arunima25 (93194)
• Bangalore, India
19 Mar 20
Sorry about your situation. Calling the toll free numbers and put on hold on a recorded message is really annoying. I have experienced it a few times. Hope your issue gets resolved soon.
2 people like this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
Getting put on hold and then getting hung up on is even worse. I'm almost ticked off.
1 person likes this
Arunima Singh
@arunima25 (93194)
• Bangalore, India
25 Mar 20
Eva James
@wolfgirl569 (135583)
• Marion, Ohio
19 Mar 20
I would try again in case it was an ooops on the hang up.
1 person likes this
Eva James
@wolfgirl569 (135583)
• Marion, Ohio
19 Mar 20
@TheHorse Do they have an online site? Might be able to check things out there
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
@wolfgirl569 They do. But I struggle with online sites. I can rarely get through.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
I've tried again twice since. Same thing.
1 person likes this
Valerie J. Routhieaux
@just4him (323168)
• Green Bay, Wisconsin
20 Mar 20
I had a run around like that not too long ago. I don't remember what it was for though.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
20 Mar 20
Alas, this has become a part of my life pattern. Twice, with Kaiser and Delta Dental, I have given them my new credit card, and for some reason it wasn't recorded.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
20 Mar 20
@just4him Ah, you just reduced my cortisol levels and strengthened my immune system--thanks!
1 person likes this
Valerie J. Routhieaux
@just4him (323168)
• Green Bay, Wisconsin
20 Mar 20
@TheHorse I'm sorry it wasn't. I have a picture for you. Spring snow.
1 person likes this
NJ Chicaa
@NJChicaa (127116)
• United States
19 Mar 20
Nothing here yet
2 people like this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
No frustrating interactions? I congratulate you.
1 person likes this
CarolDM
@CarolDM (203396)
• Nashville, Tennessee
19 Mar 20
Crazy runarounds. I have no patience. Has not happened to me lately. Good luck.
2 people like this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
Thank you. I guess I'm just stuck.
1 person likes this
allen0187
@allen0187 (59648)
• Philippines
20 Mar 20
Hope this gets settled for you real soon. It is only the national government and their cronies that are giving the whole Philippines a runaround... for the past three years.
1 person likes this
allen0187
@allen0187 (59648)
• Philippines
21 Mar 20
@TheHorse true. All talk. No action.
The Horse
@TheHorse (238268)
• Walnut Creek, California
20 Mar 20
I've heard your President is a bit "Trumpian."
1 person likes this
Judy Evans
@JudyEv (381747)
• Rockingham, Australia
20 Mar 20
This sort of stuff has me tearing my hair out. I hope you get it resolved before you reach that point.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
20 Mar 20
Happily, I have cut my hair too short for easy tearing.
1 person likes this
John Roberts
@JohnRoberts (109841)
• Los Angeles, California
19 Mar 20
Thankfully, not.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
19 Mar 20
Would unemployment go away if they let us talk to humans, like in the "old days"?
1 person likes this
Thelma
@thelme55 (79311)
• Germany
20 Mar 20
Nope. Nothing like this is happening. The virus is creating disturbances every where.
Hanni Harel
@Hannihar (130150)
• Israel
23 Mar 20
@TheHorse 'that is very hard and am so so sorry. I wanted to make an appointment with my doctor one day and the person hung up on me.
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
23 Mar 20
Wow--that's incredible! Did you try again?
1 person likes this
Hanni Harel
@Hannihar (130150)
• Israel
24 Mar 20
@TheHorse I talked to my doctor on the phone and no rescheduling till this is over with I am sure.
LindaOH
@LindaOHio (222222)
• United States
20 Mar 20
There's going to be more and more of this as more businesses shut down because of the virus.
Scott Andersen
@DocAndersen (54399)
• United States
20 Mar 20
sadly before this crisis and it will happen after this as well. Why offer human service?
1 person likes this
The Horse
@TheHorse (238268)
• Walnut Creek, California
20 Mar 20
It's all about the bottom line. But it's ironic when it's medical provider. When they stress us out, they INCREASE the probability that we will get sick.
1 person likes this
Scott Andersen
@DocAndersen (54399)
• United States
20 Mar 20
@TheHorse that is true, but then how do they make money? they forget sometimes that they make more money on healthy people!