Monthly cable bill too high
By Lena Kovadlo
@lovebuglena (52144)
Staten Island, New York
April 9, 2021 12:25pm CST
Back when I lived with my parents and we moved into a new house they bought I opened a Time Warner cable account on my name. It was triple play—TV, Internet, and landline phone bundle. Started out at a discount and then price went up. I remember we also made a change some time later and got a slight reduction in price but it went up again. The monthly bill is now about $235, which is crazy.
My mom doesn’t want to pay so much every month. Since my name is on the account she cannot do anything with the account. She called and they said only the account holder can make any account changes. I wonder if I call them and tell them that I want my mom to be allowed to make changes to the account if they can do that.
I am not sure what to do here...
Time Warner is now Spectrum but this account still has Time Warner services from what I’ve been told some time ago. Can they switch me over to Spectrum services and will that do anything? Is there anyway they can reduce the bill on my current account? Is it best to close the account and have my mom open a new one? Will that lower her monthly bill, at least temporarily?
5 people like this
5 responses
@RebeccasFarm (91299)
• United States
9 Apr 21
You can add Mom as an authorized user, yes, and you can definitely find a cheaper plan..that is outrageous. I would call and tell them they simply must find a cheaper plan for you. Good luck.
@RebeccasFarm (91299)
• United States
10 Apr 21
@lovebuglena Oh yes that is very good idea
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
10 Apr 21
@RebeccasFarm I hate that they give you promotional pricing and then it gradually increases and then becomes really high.
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
10 Apr 21
I was able to add her as an authorized user. She can supposedly make changes now. But she told me she wants to cancel this account and open a new one under her name so she can get promotional pricing. She is not allowed to cancel the account as only the account holder can do that.
1 person likes this
@LindaOHio (222288)
• United States
10 Apr 21
To answer your questions...I'm pretty sure you can tell them to allow your mom to talk to them about your account. We just had an increase to $238 and only got a reduction when we dropped a channel and they took international calling off of our bill (which we never wanted). Yes, if you mom opens up a new one she can get the current promotions for about a year...then the costs will start going up again. Our current bill is $228 with the "reductions". What a joke.
@lovebuglena (52144)
• Staten Island, New York
12 Apr 21
She told me she wants to close the account and open one under her name to get the new customer discount. Issue is she works from home and needs Internet access to do that. If I close the account and she opens a new one it has to be done quick or she won’t be able to work. Wonder how long that will take. I told her maybe I can just migrate to Spectrum services as hers are still Time Warner ones that no longer exist. Maybe that would lower the bill. She said she doesn’t wanna do that as she believes it won’t lower the bill by much.
@lovebuglena (52144)
• Staten Island, New York
12 Apr 21
$228 is ridiculous. If you guys have a cell phone there really isn’t a need for a landline. I bet if you get rid of that it will it lower the bill but probably not by much.
My mom wants to get rid of her landline since they have cell phones. And her home phones no longer work properly. She has to buy new ones to use them.
1 person likes this
@LindaOHio (222288)
• United States
13 Apr 21
@lovebuglena We just bought a new phone system. We like having the landline and barely EVER use our cell phones. We just have basic flip phones.
1 person likes this
@kaylachan (84699)
• Daytona Beach, Florida
9 Apr 21
When Spectrum took over and bought comcast and Time Warrner, everything became spectrum. No, it won't reduce her bill. The only way she will see a reduced bill is if you change plans or cut one of the services. And, yes, you can call the company and add your mother to make the changes you want. In the day of cell phones, most people really don't need cable, anyway.
@lovebuglena (52144)
• Staten Island, New York
10 Apr 21
I would think that if my mom opens an account on her name that she would get promotional pricing as a new customer...
@ShyBear88 (59342)
• Sterling, Virginia
9 Apr 21
This is why we stream now it saves us tones of money and right now we have several streaming for free like Disney plus we have like 2 years free.
@ShyBear88 (59342)
• Sterling, Virginia
10 Apr 21
@lovebuglena lots of streaming service have tv. We have Hulu live we get all of the basic tv stations and so on Sling Tv offers the same as well as some others.
1 person likes this
@Chellezhere (6421)
• United States
9 Apr 21
Yes, you can add your mother as an authorized user. And, the rest, you will have to take up with Spectrum.
@lovebuglena (52144)
• Staten Island, New York
10 Apr 21
I was able to add her as an authorized user. She supposedly can make changes to the account but to cancel it, I am the only one who can do it. And she told me she wants to cancel the account.
1 person likes this
@Chellezhere (6421)
• United States
10 Apr 21
@lovebuglena Yeah. There are sometimes levels of authorized user. It depends on the companies. I know that the TV/Internet/Phone providers I worked for allowed authorized users to cancel. But, your mother should still be able to open a new account in her name. They would just cancel yours.
@lovebuglena (52144)
• Staten Island, New York
10 Apr 21
@Chellezhere Would I need to cancel mine first before she opens one under her name?
1 person likes this
