I call their hotline instead

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There’s no way I can talk to this company’s customers welfare representative today. I was there yesterday’s afternoon and the number of customers to be catered for that day was already reached. I came back this morning and then again still unfortunate to get a priority number as they’re already distributed the number to people who came there earlier than me. There were other customer waiting outside hoping to be given consideration but as instructed by the top personnel maybe the security guards no longer distribute priority numbers so it’s pointless for me to insist, stay and hope. To be able to follow up my request and query, I call to their hotline instead of returning tomorrow. Thankfully, a representative over the phone attends my inquiries but still can’t answer all of it because the supervisor of the office handling my request is according to her on leave and will return to work Monday. For you who may wonder why there was a number of people coming to their office is, those are subscribers receiving disconnection notices for their electric line because of unfulfilled obligation on time and aside from that others are to process for re-connection. During this pandemic, a lot of people are struggling to meet their end and paying the utility bills is also affected but of course the use is impossible to stop. The company is giving extension after extension of payment to overdue accounts last year but starting January this year, they pursue the collection of payment otherwise, the disconnection of line for failure of the subscriber to do their part.