That is a long and costly ride

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I was reading this article about the snowstorm that left many stuck on I-95 highway in Virginia last week. It remined me about those that were stuck in Chicago a few years ago. This one though had a little side story about a Uber passenger that was billed $600 for sitting in traffic through it all. From what I read the passenger was stuck in the storm for 9 hours. The passenger was charged $200 for partial time and milage but then charge another $400 for the additional time the trip took. I guess the Uber company did report the passenger was refunded an unspecified amount. I wonder how much that amount was since they did not state the amount. Seems fair that the passenger would get a credit back since it was not his fault for the weather. Though it was not the driver’s fault so should he lose out on the pay for driving the trip? I wonder how that all would work out. I would like to know how this all worked out but seems there is no news of the ending result. Can you imagine being stuck in this situation as passenger or driver in this situation? I know I would not want to be either.