The Manager is St*pid

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Some teens are like monsters when it comes to thinking about certain scenarios. For example, a 14-year-old Chinese teen girl was having a class online with me. The scenario is like this. A waiter committed a mistake in giving the wrong order to a client in a restaurant. I told her how is she going to handle this. At first. I was impressed with her answer that she is going to talk to the manager directly. Then, a question: 'What are you going to tell him or her?" She said, 'I am going to tell him or her that he or she is st*pid.' I got pissed off because she was so arrogant and proud of herself. I explained to her that it is not a good thing to say. I told her how can this person be a manager if he or she is st*pid. How can you handle this? Image Credit: media.istockphoto.com