My customer ordered 6 orders (2-7 items each) and returned all
@luisga814 (7138)
Quezon City, Philippines
May 26, 2022 1:50pm CST
Good morning my fellow myLotters. It's 2:26am here in the Philippines.While waiting for my next customer to appear in my radar, I took a small break, I just grabbed my phone to do myLotting.
Just wanted to share one of my customers attitude about 3 hours ago. He ordered a week ago a total of 6 orders with about 2-7 items for each order. He requested to create a return label for him because he's encountering an error in creating. No worries about that. That's part of my job to assist. What I don't like he had multiple items to return. A total of about 20 items to return. And I'm asking the reason of returning. He just said, just do the return label because he's in a hurry. Imagine that you're requesting me to do that 20 items to process in 3 minutes because you have a meeting. I hope that customers also realize that were not robot with their requests They should know that they should not order multiple items in a day then use it in a party then after using it in a party, they're still eligible for a return. Based on our process, they're still eligible to return within 28 days. I'm following our process, bit my concern for this discussion that customers should be aware that we can't process their request in 3 minutes as much as we've wanted.
4 people like this
4 responses
@DaddyEvil (174208)
• United States
27 May 22
I worked Customer Service at Walmart. Some customers are just ridiculous with their requests. I would have told that customer that if he wanted a label for the return it would take time or he could call back when he had time to let me do my job.
1 person likes this

@DaddyEvil (174208)
• United States
27 May 22
@luisga814 It makes for some upset customers at times but you do have to tell them the truth. If they have time to complain, you can always point out they must not have been in THAT much of a hurry after all.
(I did that several times and made my supervisor laugh!)
(I did that several times and made my supervisor laugh!)1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
27 May 22
Yes. That's good thing to know.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
27 May 22
@DaddyEvil Our process is not to answer our customers in a rude manner. I think if I'll tell them not to in a hurry, it sound like I'm rude.
1 person likes this

@kaylachan (84699)
• Daytona Beach, Florida
26 May 22
I don't miss working in customer service. I hated every minute of it, and you just reminded me of why. You can't please everyone, but it's your job to try.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
26 May 22
Are you a former customer service representative? Inbound or outbound?
1 person likes this
@kaylachan (84699)
• Daytona Beach, Florida
26 May 22
@luisga814 I worked as one for Pizza Hut for six years. It's basically what you do, but for food and not for products. I still dealt with the same types of complaints, and the only thing I could do was have a manager offer a refund.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
27 May 22
@kaylachan Yes. We do the same. However, some customer don't value time and treating as a robot.
@popciclecold (40215)
• United States
26 May 22
Wow, I would't like that either. Hope you don't have to deal with that again.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
26 May 22
Thanks. I'm hoping that also. But that's part of my job.
@LindaOHio (222267)
• United States
27 May 22
Customers can be very demanding. I worked in customer service for many years; so I have a lot of patience with other customer service reps.





