My job is at risk

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Good afternoon from here in the Philippines. Before going to sleep to gain strength to my night shift duty as a customer service representative of an online shopping site for fashion dress and shoes later at 8pm here, I'll check some notifications here as well as discussion here in myLot. I'm going to share about a couple of hours ago, in one of our group chat messenger in which our current supervisor is not part of it. Only members of the team are there. We've discussed something about inappropriate behavior of our supervisor right now. As a customer service representative of an online shopping site for fashion dress and shoes, after each chats, we've sending survey to customer to check how we've assisted the customer. I don't know what happened, but majority of us below the score in passing. Technically, almost half of the team got detractors low scores even if your going to check out chat conversations, customers still gave us low grades. In order to get a promoter score, customer should give us 9 or 10. But majority of the customers will only give 7 or 8 which is only a passive score. However in the chat conversation, customer said, "you're the best" and still giving 7 or 8. The worst is some customers, gave 6 or below even good conversation that means a detractor already. Not a happy customer. In our end, our supervisor, always mad with us. I am not sure if there somebody out here who's ordering online. I suggest for the benefit of humanity, in the chat conversation if you've said to the agent who assisted you, "you're the best" it should be the best also. Give him/her 9 or 10. However if you have more questions to ask, ask immediately in order to assist you more. I'm suggesting this because I love my job, but because of low scores even if good conversation, my job is at risk. Hope you know what I mean.