My last customer asked for a refund for her 5 orders

Tweet

Hi there. Hope you're doing all okay. Before I took my lunch at 11:45pm as a customer service representative of an online shopping site for fashion dress and shoes that should be 11:30pm, I don't know if I'll be fun or whatever I should feel with my last customer. My lunch was been late taken because of her. But no worries, I've assisted her with my best. I received her chat at 11:20pm, 10 minutes before my scheduled lunch. Her query was about refund for one order number. I've assisted her by checking the tracking and in about 3 minutes, I'm done with that refund. I'm too fast with that. Then after that, she mentioned, I have 2 more order numbers to check for a refund. I've checked it and did the 2nd order number in 3 minutes also and for the 3rd order number took me long because her tracking number makes an error. I've double check and manage to refund it after about 5 minutes. Then after that, I've asked "anything else?" She answered, can you check another 2 order numbers. Of course, although with hesitation because it's already passed 11:30pm but I still need to assist her. I did checked and do the refund of the total of 5 order numbers in total of 25 minutes. To which, I've ended up late lunch of 15 minutes. Although, I can return back at 12:44am because my lunch will be adjusted.