Not a good Monday start

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Good morning Tuesday. It's 5:13am here. I just ended my shift of not in good numbers. At the start of my shift last night at Monday at 8pm, I've seen a not so good numbers with surveys coming from the customers I've assisted. I've received 2 surveys of detractors last Saturday and another 1 detractor for Monday morning. The worst part of these 3 detractors were from the customers I've assisted last July 13, 21 and 29. All coming from July. As I've checked all of them, my assistance to them were good, however due to process, they gave zeros due to shipping carrier didn't deliver on time. And the next agents assisted to them advise incorrectly but the score came into me as I'm the one who did the final closed. And based on the survey system, whoever the last gave the final closed is the one sending the survey link. Although, my colleagues sent also survey link but the customers chooses the link I've sent in which it's unfair. So, it became not good a start to me that makes a result of another detractor on the middle of the shift because my Canadian customer didn't agree that there's custom charges imposed by their government. I don't want to be rude but Canadian customers should be aware already that any international shipment is subject to custom charges. That customer said, our warehouse is only coming from Atlanta, GA, USA in which few miles away from Canada. But they don't realize that still USA and Canada are different countries. Makes sense?