My Insurance Is Being Jammed
By celticeagle
@celticeagle (189820)
Boise, Idaho
January 5, 2023 2:20pm CST
I have been trying for several days to reach my OTC(Over The Counter) at my insurance company. I finally called customer service just now to verify I am still an active member. I haven't heard from in ages and I can't get on the site. It is saying my info is incorrect and I know it isn't. I hate being in limbo like that. So the nice customer service lady said that she shows I am active and verified all my info. I feel as if I am back on the merry-go-round again. They are just very busy this time of year. So I will try periodically to get to my OTC.
8 people like this
7 responses
@celticeagle (189820)
• Boise, Idaho
6 Jan 23
I am too. Too many people in the world.
1 person likes this
@celticeagle (189820)
• Boise, Idaho
6 Jan 23
@TheHorse .........They have I had thought. Maybe they all went on strike.
1 person likes this
@TheHorse (238277)
• Walnut Creek, California
6 Jan 23
@celticeagle Wait. Isn't there unemployment out there? Couldn't these companies just hire live representatives?
1 person likes this
@kaylachan (84711)
• Daytona Beach, Florida
5 Jan 23
I use an ap for that. But, I can understand the frustration levels. My insurance changes from year-to-year, and when I tried to log in, it prompted me to download something else from the ap store.
2 people like this
@celticeagle (189820)
• Boise, Idaho
5 Jan 23
I may try the app again. I had an issue with it befoe when I had it on my phone.
2 people like this
@kaylachan (84711)
• Daytona Beach, Florida
5 Jan 23
@celticeagle Always worth a shot. Sometimes a website might be having issues, but an app works fine.
2 people like this
@celticeagle (189820)
• Boise, Idaho
5 Jan 23
@kaylachan .........I will try it again.
1 person likes this
@celticeagle (189820)
• Boise, Idaho
6 Jan 23
This one used to be a lot easier to get through to. It is just the time of year and this OTC thing is so popular.
@celticeagle (189820)
• Boise, Idaho
6 Jan 23
I am so happy that the Molina representative called me when he did. Molina has been great!
1 person likes this
@LindaOHio (222285)
• United States
6 Jan 23
If you have Medical Mutual, they are having trouble with the new OTC website. They are supposed to call me back about that.
1 person likes this
@celticeagle (189820)
• Boise, Idaho
8 Jan 23
Molina Health Care is what I have. They are having problems with the OTC site too. I think it is just heavy call volume right now.
1 person likes this
@LindaOHio (222285)
• United States
8 Jan 23
@celticeagle Ours is a brand-new site; and they are having multiple glitches with it.
@Nakitakona (59987)
• Philippines
25 Jan 23
@celticeagle That's the appropriate reason. You're right.
1 person likes this
