Amazon not displaying product details
By Lena Kovadlo
@lovebuglena (52144)
Staten Island, New York
February 17, 2023 1:11pm CST
So I am browsing Amazon using Chrome. Find an item I want to look at. When I click on it and get to the item's page a message appears at the top: We're sorry, an error has occurred. Please reload this page and try again.
And then above the "add to cart" button I get a message that says: Our Price: To see product details, add this item to your cart. You can always remove it later.
Adding the product to my cart doesn't allow me to see product details. It just tells me that the item was added to my cart and I can proceed to checkout. And refreshing the page doesn't give me product info either. Very frustrating. I have to copy the product's page URL and paste it into Microsoft Edge to see product details.
Anyone else experiencing this issue? And is there a way to fix it?
9 people like this
10 responses
@ShyBear88 (59342)
• Sterling, Virginia
17 Feb 23
That sounds like a device your using just wasn't connecting correctly. It happens with tech from time to time. No to big of an issues just got to change place your using or wait till the big is fixed because tech isn't prefect it's as good as the person who wrote the coding on it.
1 person likes this
@ShyBear88 (59342)
• Sterling, Virginia
17 Feb 23
@lovebuglena I don't use Chrome, I have bing or Microwsoft for my internet browsers or what every my husband put on here. Lol.
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
17 Feb 23
I use the Chrome browser on my laptop. Not the first time I've experienced this.
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
17 Feb 23
I used to use the Amazon app but I had to delete it because I needed to free up space on my phone.
1 person likes this
@Icydoll (36713)
• India
17 Feb 23
@lovebuglena it's better to contact their support if the error continues
2 people like this
@JudyEv (381760)
• Rockingham, Australia
18 Feb 23
I hope you get more helpful responses than this! I can't help at all.
@LindaOHio (222288)
• United States
18 Feb 23
I haven't had this problem at all. I use Mozilla Firefox. Maybe you should try changing your browser?? Have a great weekend.
@lovebuglena (52144)
• Staten Island, New York
23 Feb 23
It seems to work fine on Microsoft Edge but I don’t use that browser. Shouldn’t have to go there just for amazon shopping.
1 person likes this
@MarieCoyle (59107)
•
17 Feb 23
I have never had that problem, and I use Amazon often. I can always see the descriptions, etc. I will have to check, but I was on Amazon last night looking for something and I had no problem with this. Hope it is soon rectified for you.
@lovebuglena (52144)
• Staten Island, New York
23 Feb 23
@MarieCoyle thanks. That is weird. My chrome is up-to-date so it should work fine. I wish I knew what the problem is.
1 person likes this
@MarieCoyle (59107)
•
17 Feb 23
I just now had a chance so I opened Amazon and even on items in my cart, I can still see the descriptions, ratings, and so forth. Maybe it is your device?
@MarieCoyle (59107)
•
24 Feb 23
@lovebuglena
Hope you can figure it out.
I know it can be frustrating.
1 person likes this
@RebeccasFarm (91299)
• United States
17 Feb 23
I am not right now but sometimes that happens when I am using the app on my phone. So frustrating.
@jstory07 (148720)
• Roseburg, Oregon
17 Feb 23
I have never had that problem. Go on later and hopefully the problem will be gone.
@RasmaSandra (97912)
• Daytona Beach, Florida
17 Feb 23
Never happened to me before, Sounds like a glitch of some sort, When I have trouble with a search engine I also try Firefox and also use Vivaldi. I have sometimes experienced problems on sites and then switched and had no problems
