Why She Did What She Did.
By Kandase
@Kandae11 (57233)
April 18, 2023 11:11am CST
Was the judge right to let her off with just a warning or should she have been fined?
They say the customer is always right . Right? But that is not always the case, however two wrongs don't make it right.
The situation unfolded at a fast food restaurant last week. It seems the customer was upset about the length of time it was taking for her order to arrive and was complaining loudly while waiting. Her order finally arrived , but that was not the end of it. She continued verbally abusing the server and threw her ticket at her.
The server ( who l should point out is in an advanced state of pregnancy) retaliated by throwing the customer's drink in her face.
She was taken to court on assault charges and when asked by the judge why she did it. Her reply was she was upset by the customer's verbal abuse, and the woman also threatened to ' poke her in the eye'.
There were no witnesses in court and the complainant herself did not show up. So l suppose that could be the reason she was let off with a warning. Maybe both ladies were just having a bad day.
I am wondering if the matter should have gone to court in the first place. What would you have done if you were that customer? How do you react when you experience bad customer service?
18 people like this
19 responses
@just4him (323168)
• Green Bay, Wisconsin
18 Apr 23
The server was in the wrong. As a server, she should have turned away and left the woman to her tirade. I think it was the right decision from the judge. The server will remember the episode for the rest of her life with regrets. She could have lost her job over her reaction to the customer.
3 people like this
@Marilynda1225 (91013)
• United States
19 Apr 23
I dont' think it should have gone to court but I think the manager of the fast food place should have stepped in and stopped it all before it got out of hand.
1 person likes this
@Marilynda1225 (91013)
• United States
19 Apr 23
@Kandae11 i do agree that it was all probably a reflex action to throw the drink but it really could have escalated into dire consequences.
@Kandae11 (57233)
•
19 Apr 23
The server then should have taken the matter to the manager before doing what she did. Sometimes when people do things to you there is a quick reflex action without considering the consequences. The ticket was thrown at her and she retaliated by throwing the drink, which probably got into the woman's eyes and soiled her clothes too. Now imagine if that customer had continued by throwing something back at the server.....
1 person likes this
@dgobucks226 (37621)
•
23 Apr 23
Wow! That's a good case for Judge Judy, lol. Well, no assault charges should not have been filed even for such a inappropriate transgression. The waitress was not physically assaulted herself, so her response was totally wrong. She should have called over the manager to cool things down before they got out of hand. Mistake on the server's part. Verbal abuse can be intimidating, and working in customer service myself there is a certain amount one should not be subjected to. However, the server was not in danger and in actuality, in year's past would have been fired for such an action.
It appears to me something has gone wrong in recent generations where children are being raised with the wrong values. But that's another story. Today I also think social media could be at fault and also pc gone overboard. But that's just my opinion from what observe in today's society.
As a customer if the wait time was too long I would inform the server I'm leaving and if need be I'd call the manager over to tell them why.
1 person likes this
@Kandae11 (57233)
•
23 Apr 23
Yes they both went over the boundaries and l agree it should not have gone to court. Unless the drink entered the customers eyes and caused a lot of discomfort. Or damaged her favorite top.Also the server was in an advanced state of pregnancy , no one can guess how she was feeling at that moment. Maybe she should not have been working at that stage of pregnancy.
1 person likes this
@snowy22315 (208746)
• United States
18 Apr 23
I might have complained to the manager, but I certainly wouldn't have flipped out on the server.
1 person likes this
@allknowing (153544)
• India
19 Apr 23
Delayed service is common everywhere and I do not think I would react the way that lady did. Anyway retaliation was not called for and nor was it required that this matter should have gone to court. . At best the Management could have settled the matter.
1 person likes this
@akalinus (44366)
• United States
18 Apr 23
Once we went to a restaurant. We were seated fairly quickly and they took our drink order. Then we sat and sat. No drinks ever came. No one came to take our dinner order. After half an hour, we left.
We texted the management of the restaurant with the particulars and they sent a $50 gift certificate. It turned out that the waitperson for our table did not show up to work that day and they knew it. They took us to that table, not caring about us.
1 person likes this
@pitsipeahie (5758)
•
19 Apr 23
Both weren't able to contain their anger. They both have their own fault. I wouldn't engage in such unnecessary display of anger towards a server. Its shameful to act that way.
1 person likes this
@AmbiePam (120533)
• United States
25 Apr 23
I don’t think the matter should have gone to court. Neither were right, but it wouldn’t have happened in the first place if the customer hadn’t behaved so poorly in the first place. The customer probably knew it wouldn’t go anywhere so she didn’t show up, and just let the stress of potential repercussions serve as punishment to the server.
@RebeccasFarm (91299)
• United States
18 Apr 23
Well if it were me and I was the server, I would have simply stopped serving her, but given the server's state of pregnancy, no doubt she as at her end of patience.
If I get bad customer service, I complain to management if that is necessary, otherwise just leave.
I have been on both sides of the fence here and just am not sure about the court issue.
I guess it could be assault too.
Yeah bad day.
@Beestring (15373)
• Hong Kong
18 Apr 23
When I experience bad customer service, I would send an email to their customer care department.
1 person likes this
