Amazon India's useless AI- alexa
@aninditasen (18198)
Raurkela, India
August 7, 2023 9:30am CST
Recently I ordered a hair cleanser produced by Patanjali through Amazon India. I was delivered a aloevera face gel instead. I tried to lodge a return request through the apps options but it worked strangely, asking to upload the product photo time and again. So I tried their AI to chat with their chatbot " Alexa" and see replied " I don't understand this". My son screamed back into the microphone saying " I know you won't understand anything ". This is the condition of AI in online shopping apps which are just useless and frustrating. I reordered a Patanjali shampoo from "bigbasket".
Be careful while ordering anything at Amazon India, especially when you are in Kolkata.
I used this screenshot to email and complain to the Amazon support team but in vain.
7 people like this
5 responses
@Chellezhere (6421)
• United States
11 Aug 23
We all must be careful of AI anywhere. I spent nearly 30 years working in call centers. AI is more trouble than it's worth, so I do not hesitate to tell call centers this when I call in (as a customer now that I no longer work). They need to stop using it so much and bring human interaction back.
2 people like this
@Chellezhere (6421)
• United States
12 Aug 23
@aninditasen One would hope so, but there has been AI use in call centers at least since my grandmother was in her late 70s. She'd be 102, if she was still alive today.
1 person likes this
@aninditasen (18198)
• Raurkela, India
13 Aug 23
@Chellezhere Doing away with human beings and using AI is only a trick used by the company to cheat customers.
1 person likes this
@aninditasen (18198)
• Raurkela, India
12 Aug 23
You understand that but not the company heads. So let their products lose market they will come back to customer services through human being.
1 person likes this
@RebeccasFarm (91299)
• United States
9 Aug 23
Oh dear that is infuriating I am so sorry Anindita.
2 people like this
@RebeccasFarm (91299)
• United States
16 Aug 23
@aninditasen Yes I do this too with Amazon..I get fed up of them and stop ordering.
1 person likes this
@aninditasen (18198)
• Raurkela, India
9 Aug 23
Really infuriating. I shall stop ordered on Amazon India for a few months.
2 people like this
@aninditasen (18198)
• Raurkela, India
16 Aug 23
@RebeccasFarm I have stopped ordering and gave a bad feedback.
@snowy22315 (208748)
• United States
11 Aug 23
Those chatbots seem to have a very limited repetorie and can only help with very basic issues.
2 people like this
@aninditasen (18198)
• Raurkela, India
11 Aug 23
I don't find them helpful at all. They just talk nonsense.
1 person likes this
@Tampa_girl7 (54714)
• United States
7 Aug 23
I feel your frustration. Much of new technology causes stress, because it doesn’t work as it should.
1 person likes this
@Tampa_girl7 (54714)
• United States
8 Aug 23
@aninditasen I hope you have better success with ordering elsewhere.
2 people like this
@aninditasen (18198)
• Raurkela, India
9 Aug 23
@Tampa_girl7 I will order on Flipkart or some other site.
1 person likes this
@aninditasen (18198)
• Raurkela, India
8 Aug 23
That's the reason we feel very frustrated. I had stopped ordered through Amazon India for a long time.
2 people like this
@Dreamerby (10111)
• Calcutta, India
7 Aug 23
Yes. But my return journey was smooth with Amazon. I had ordered a laptop and the backlit keyboard was faulty. They replaced the laptop within 20 days, although I had to make 3-4 calls I guess. I didn't use AI though.
1 person likes this
@aninditasen (18198)
• Raurkela, India
8 Aug 23
Now you have to use the chatbot. There's no customer care number. I didn't find it.
1 person likes this
@Dreamerby (10111)
• Calcutta, India
10 Aug 23
@aninditasen Ohh I see. Then returning good is one tough job
1 person likes this
@aninditasen (18198)
• Raurkela, India
11 Aug 23
@Dreamerby It has become as I got no reply from customer care. I have therefore stopped ordering at Amazon.
1 person likes this
