Hershey Update

@Ghostlady (2355)
United States
August 1, 2024 6:06pm CST
Got a call from the Hershey Company a few minutes ago. They asked me to take pictures of the different bags and contents. Then asked me some more questions..gave me a case # and a phone # to send pictures in text. I took 2 pieces of paper and put some of the chips and the bag on one that said NOT Dark Chocolate Chips..Walmart. Then did the same with the other bag on a paper that said Dark Chocolate...Publix. I sent the pics and got a text saying to send a pic of more of the chips..So I got 2 bowls and dumped both of them out into the bowls sitting on the paper for each. They thanked me and said they would be in touch. It really IS nice to see that a corporation like Hershey actually Cares about their products. Hoping they figure it out before I need more chips
4 people like this
4 responses
@kareng (80243)
• United States
2 Aug 24
Yes, that is good that they responded and seem to be taking action. I bet you get some free chocolate chips now!
1 person likes this
@Ghostlady (2355)
• United States
2 Aug 24
Getting a coupon for $3..really wasn't about the money...I just want them to fix the problem.
1 person likes this
@kareng (80243)
• United States
2 Aug 24
@Ghostlady Usually companies or some companies will send out a case of product for someone bringing a potential problem to their attention. Looks like they put wrong product in wrong bag.
1 person likes this
@wolfgirl569 (135583)
• Marion, Ohio
2 Aug 24
Glad they responded
1 person likes this
@Ghostlady (2355)
• United States
2 Aug 24
One thing I believe in is if you find a problem and you don't say anything...nothing will be changed. Not my first rodeo..LOL
1 person likes this
@JudyEv (381760)
• Rockingham, Australia
2 Aug 24
I hope you get a satisfactory response to this.
1 person likes this
@LindaOHio (222222)
• United States
2 Aug 24
I hope they give you some coupons for some free bags. It's good that their product control and customer service are good. Have a great day.
1 person likes this