Ranting
By TaxiLady
@Ghostlady (2355)
United States
September 10, 2024 12:44pm CST
I do not have a Co-pay on insurance. Most of the time I have no problem. But there are 3 places I go to that just can't seem to get the message. The one I called earlier this morning said to push 3 to get a call back. I did. Just now they called me back. Told me to hold for a representative. I did. Then told me I was #1 on the list...but then said to push 3 for a call back. I just stayed on the line. Finally the robot said. I'm Sorry We Can Not Take Your Call! LOL WTH!?! THEY called ME! I left a message. WTH? They Probably won't call me back, as I let them know that THEY called me, but please call me at my #. How STUPID is that? Call you back, put you on Hold, then tell you they can't take the call!! LOL
You would THINK that Techology would make Billing easier for Everyone...but apparently only the Offices with OLDER technology can get it right. LOL Atleast that is what I kind of learned from the other place I called...waited 15min, and got an answer. LOL Their system doesn't know that they have to resend the bill. Really getting tired of dealing with this. Getting ready to call my Insurance Company and find out WTH!
10 people like this
9 responses
@Ghostlady (2355)
• United States
11 Sep 24
I do not owe anything...they KNOW that they have to resend it to Medicaid, but do not..they send the bill to people HOPING they will pay the bill so they do not have to do so. And some people DO actually pay thinking they have to pay. But I KNOW that I do not have to pay, and so I have to call every time they try.
1 person likes this
@LindaOHio (222222)
• United States
11 Sep 24
I hate automated phone services. I hope you finally got through. Have a good day.
1 person likes this
@RasmaSandra (97912)
• Daytona Beach, Florida
10 Sep 24
Sure hope you can get it all sorted out,
1 person likes this
@RevivedWarrior (3853)
• India
11 Sep 24
I understand the pain. Most of the companies these days have kept the annoying automated system. Instead of helping , they just plays with our patience. My only suggestion is drop an email to them. That is a solid proof , that you approached them apart from the calling system. Now they do need to respond. Also what I felt with most insurance companies is that , their personal agents could get the job done rather quickly . So , having an agent number would be much better than calling their office. They could serve us better. Hopefully , your issue would be resolved in time.
@snowy22315 (208746)
• United States
10 Sep 24
Ugh, this whole homeowners insurance thing as been a nightmare, and its not over yet. Everytime I think its resolved it turns out not to be. I feel your pain.
1 person likes this
@kaylachan (84703)
• Daytona Beach, Florida
10 Sep 24
I get those all the time especially after a hospital stay. The billing department can get a bit behind.
1 person likes this
@FourWalls (86575)
• United States
10 Sep 24
That IS really weird and dumb. I will say that the VA is usually very good about calling back if I select that option.
1 person likes this
