Dear Amazon. Please do better.

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I need to address something that’s been incredibly frustrating: Amazon Prime's promise of two-day shipping seems like a joke at this point. I had an order that was supposed to arrive on Tuesday, but it didn’t show up. Then, I received an email stating it was delivered yesterday—only for it to not be anywhere in sight. I had ordered a shirt for Chris from one of his favorite TV shows, something I’d been on the hunt for for MONTHS. It was pushed back three times for delivery, which was my first major annoyance. When we checked the mail and found nothing, that became my second issue with Amazon. After making sure it wasn’t misplaced in another mailbox, I reached out to customer support to report the missing package, only to be told I had to wait until 7 PM tonight to officially report it. Seriously, Amazon? Your tracking said delivered as of yesterday. We have a camera monitoring our package drop box and mailbox, and it would have captured any delivery. Why do I have to wait to report a missing package when your system clearly indicated it was delivered? I will be waiting to see what customer support has to say in about an hour and a half. Given past experiences, I anticipate a frustrating interaction, likely leading to a refund—something they seem to do without actually investigating the delivery issues. It’s utterly ANNOYING. Oh, and let’s not forget about @AmbiePam’s Christmas present that’s still MIA, even though it was supposed to arrive on the 18th of LAST month. Time for some accountability, Amazon!