Complain for late delivery

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This is the Chinaware Department. This Mrs. Keller of New york. I bought a dozen of tea cups a week ago. But the cups haven"t been delivered yet. I"m expecting a few guests next Sunday and I"ll have to use them. I"m sorru, ma"am. I"ll check it immediately. Can I have your full name, address and phone number? Yes. This is Mrs.Keller, Christine Keller. My address is 123 Fifth Street, and the phone number is 456-7890. Thank you, ma"am. I"ll check it with the Delivery Department and call you back in ten or fifteen minutes. All right. I"ll be waiting for your call. Thank you, ma"am.