Help! My e-gold has been hacked!

@ellie26 (4140)
Malaysia
April 24, 2007 8:12am CST
I got a big shocked when I opened my e-gold account today. I still some balance yesterday but now it went 0$ balance. I looked through the payment history and It showed that I have made payment but I never made payment lately. It is really dissapointing. I cant believe someone actually stealing money from other people account! I try to contact them but it seems that I cannot use the e-gold contact form. What should I do? Do you think it is advisable to use my e-gold account or create a new one? Please advise.
1 person likes this
6 responses
@moreinfo (3865)
• China
25 Apr 07
you need 1, thoroughly check your computer! make sure, that firewall, antivirus, antitrojan systems are installed and updated 2, change all your accounts' details, esp passwords. 3, read here: E-Gold, fund account, cash out, all about the gold backed payment processor http://www.mylot.com/w/discussions/722311.aspx Cash out small amount of e-gold, withdraw less e-gold money http://www.mylot.com/w/discussions/886326.aspx AlertPay: Alternate ECurrency Good for Cashout E-Gold http://www.mylot.com/w/discussions/696409.aspx E-Gold and Online Security Recommendations http://www.mylot.com/w/discussions/447072.aspx Online Security: How to keep your e-gold and other accounts safe? http://www.mylot.com/w/discussions/441238.aspx Online Security: Use Firefox NOT iexplorer to access e-gold and other accounts http://www.mylot.com/w/discussions/688769.aspx Use IP address to access your e-gold account securely http://www.mylot.com/w/discussions/830929.aspx Use ROBOFORM to Protect Your E-Gold and Other Accounts? http://www.mylot.com/w/discussions/452266.aspx Easy way to check if an e-gold account is blocked or not http://www.mylot.com/w/discussions/807893.aspx
@ellie26 (4140)
• Malaysia
26 Apr 07
Thank you for your tips. I have tried the tips that you gave on how to check whether the account is blocked and I get "problem loading" message. Does it mean my account is now blocked? Do you think that my account will be hacked again?
@ellie26 (4140)
• Malaysia
26 Apr 07
I tried to use the ip address to access e-gold and I got this message instead: "The ip you are using to access the e-gold website (60.50.165.121)appears on DNS blacklist(s)...." What does that mean and how do I go about it?
@moreinfo (3865)
• China
26 Apr 07
thats a new situation in accessing e-gold site from yesterday. that means, someone has used your ip for certain spam purpose, and the ip address is blacklisted. Blacklist Status: Currently Listed (history) try to clean your cookies, and change another IP to access e-gold site.
1 person likes this
@annihilus (2184)
• Italy
24 Apr 07
I'm sorry but you can do nothing! You have lost money-stop! Now you need to do these things if you need to maintain an e-gold account: 1- scan your pc for viruses, malware, spyware 2- delete all cookies, internet temp files (best should be a total reboot of your pc!). 3- join a new account but never use your keyboard. Use only the e-gold virtual keyboard (SRK) ALWAYS! 4- always use "https" and not "http". be sure if you type "https://www.e-gold.com" you will be directed really there... see below the browser at the left the real address. If not the same close immediately the browser and re-scan pc! 5- if when you enter in your account you see something strange, instantly "logoff" and don't re-login shortly. Re scan your pc again! 6- every 5-6 months change your pawssword 7- using these you shoulde be have your account safe. feel free to aske me more if you need... good luck!
1 person likes this
@ellie26 (4140)
• Malaysia
25 Apr 07
Thank you for your tips. I will follow them but the thing is do I really need to create a new account? If I change my passphrase, will my account safe? It puzzle me because I have scan and scan my computer but still it shows my computer is clean! Each time I close my browser, I will clear everything. Can you recommend a good anti-spyware or anti virus software?
@kas2ri (149)
• Malaysia
27 Apr 07
thanks annihilus...your tips help me a lot and i am sure it will help other mylot members...i`ve also been hacked in e-gold at 2003, i`ve lost all my money in that account. now i`ve create totally new account and when i`m joining other programs using e-gold account, i will not use the same e-mail account that i use to register e-gold. i think this also be a helpful tips.
1 person likes this
• Philippines
27 Apr 07
I think we are on the same boat, although my case is a little different. I am so disappointed yesterday and today because I couldn't access my e-gold account. My IP address has been blocked and I tried to delist it by following their instructions but to no avail. I just couldn't understand why it happened. I had just withdrawn a few dollars from one of the sites I'm into and now I couldn't access e-gold. I am very frustrated.
1 person likes this
@ellie26 (4140)
• Malaysia
27 Apr 07
I am sorry to hear that you are experiencing another 'e-gold episod'. It happened because somebody out there trying to get rich by stealing others money.
@Marie2473 (8517)
• Sweden
24 Apr 07
I really think that u first really need to get in touch with e-gold so that they might help you and try to solve this. This is something that happens to alot of people and personally I think that paypal is more safe and they also have better protection. I definately suggest that u get another account, have they hacked in once, they can do it again... Was it alot of money they took?
1 person likes this
@ellie26 (4140)
• Malaysia
24 Apr 07
I have tried to get in touch with e-gold admin but I just cannot use their query form. It cannot be sent. No much money in it but it was my hard earn online money. Thats really hurt me.
@Deane_2005 (1644)
• Philippines
25 Apr 07
That is what I am been fearing about using e-gold. I think admin of e-gold site would really make some measures inorder to safeguard our accounts. I would think that you should really contact them by making other accounts then explain the details about what happen to your accounts so they could act about it.I do hope that it won't continue and I do hope you could recoever back your money.
1 person likes this
@Deane_2005 (1644)
• Philippines
25 Apr 07
That is what I am been fearing about using e-gold. I do admin of this site would really make some measures inorder to safeguard our accounts. I would think that you should really contact them by making other accounts then explain the details about what happen to your accounts so they could act about it.I do hope that it won't continue and I do hope you could recoever back your money.
1 person likes this