Why does it seem that the stores put incompetent cashiers at the 'fast lane'?

@gadad2 (60)
United States
April 25, 2007 11:36am CST
My wife just got home from shopping at Walmart. She was only running there to grab a few things quickly and decided to go through the 'fast lane' to check out. Partly because it was one of the shorter lines and partly because she thought it would be faster. Well she stood there for over 20 minutes and finally decided to leave because it was taking so long. I am not sure how may people were in front of her when she got there, but when she left, there were still 4 people ahead of her. She said that the cashier was older and obviously not very good at the job. Why does it seem that stores always do this? Don't the understand that people are in a hurry and want to get finished quickly? It seems that it would be better customer service to put more competent people at these lanes.
1 person likes this
2 responses
• United States
30 Apr 07
i have complained about this as well and it is something that drives me crazy alot. i have found that when i go to walmart as long as i am not getting like fresh veggies and fruit just go to garden center, camping or automotive. you get out alot faster. one thing is walmart can only schedule a certain amount of people it doesnt go off of what the manager thinks it goes off of sales on that day the year before and what the corp thinks. as far as the training they do train them and yes some are slow but you have to also think ok the person that is checking out now or before them etc did they have there money. did they argue over a price, did they bring something up that didnt scan right or wasnt tagged, did they have to take items off , etc etc. you have to think also those people get tired just like everyone else. how long had she ben there without a break? i mean really. also who did not show up for work that day. there are alot of things that go on that we dont really think about. now yes some are just slow but those are usally the ones that never miss a day, never have a cash shortage, and stuff liek that so the company is going to keep them. most of the time to even when it says 10 or 20 or less the people going in that line have more then that.
@gadad2 (60)
• United States
1 May 07
Yeah, that's true. I am usually tolerant and sympathetic toward the cashier if the customer(s) before me have been nasty and were the reason for the delay. Or they could be having a long day or are getting tired of putting up with unruly customers. But sometimes the cashier is slow and at fault and it just drives you nuts. Maybe I'll start using the garden center or other checkouts, too. Thanks for the suggestion.
1 person likes this
@Transformed (1262)
• United States
25 Apr 07
Probably because they figure most people will buy more than 10-20 items and will need the more competent people at the longer lines where there's a chance of a higher margin of error for ringing a product, whereas the express lane sometimes have people even capable of "doing it themselves" (are you familiar with Harris Teeter...if you are you'll get it, if not, don't worry about it).
@gadad2 (60)
• United States
26 Apr 07
Yeah, that's true. I guess it is worse when you have a lot of stuff and the cashier is terrible. Why can't they put competent people at all the lanes, or at least some that can perform the job correctly? I don't know who Harris Teeter is, but I'm curious???