Children will model your behavior! Give them good things to model!

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This past wednesday, I took my boys to a popular bookstore for their storytime. There were about 10 kids there including my boys. Most of the children were well behaved, but there was this one little girl that would not stop talking! I don't expect children under the age of 6 to sit still and quietly for long periods, but for the few minutes it takes to read a book, I would think that they could do it. This little girl, ignored the store employee that was reading the books while she was asking the girl to be quiet so the other kids could hear. The mother did absolutely nothing to stop the girl from talking, because she was too busy having her own conversation! I overheard the mother say "Why would you expect kids this age to sit still and not talk?" Her kid was the only one causing a disturbance! My 21 month old sat still and listened just fine! When he started getting fidgetty I took him to another part of the kids area so he wouldn't disturb the other kids. It's called courtesy! How could that child know how to behave in that situation if her mother can't! I really wanted to say something to the mother, but decided not to because I didn't want to be seen as rude! What would you have done?