call center agents

Philippines
May 12, 2007 9:09pm CST
Is it really the solution to unemployment. more work according to Pres. GMA. Im starting my work on tuesday. and i really don't know what to expect. anyone of you who has experience in working at a call center alreadY? how was it? Im kinda excited for work :)
3 people like this
7 responses
• Philippines
13 May 07
Congratulations! You must be good in talking as you passed the interview, etc. My nephew is a security guard at a call center of a bank in Ayala Ave. here in the Philippines and he says that more agents are needed. The salary is attractive and the Team Leaders already receive high salaries. Accordingly, it's difficult but I think you are still young and charge everything to experience. You may look for a better job later. May God bless you.
1 person likes this
• Philippines
13 May 07
thanks for your advice. i will look for a better job at a later time. im juz in for the experience.
• Canada
13 May 07
I don't really understand the first couple sentences, but I have worked in a call centre, and while I have excellent customer service skills and can work under tight deadlines, as well as other call-centre focused skills, i couldn't handle it. After four years I had to leave because my health is more important to me. If you have have an extremely high threshold for mental stress, can sit for long periods of time and a lot of other skills, then I'd say you'll love it. In the beginning it's all good... but then it gets worse. Of course this all depends on what exactly you do in the call centre and what the company's selling, etc. etc.
1 person likes this
• Philippines
13 May 07
its applicable here in the philippines coz that's what the government did, more work for filipinos, more call centers.
@rsa101 (22979)
• Philippines
13 May 07
Good luck! I guess that is the "in thing" today here in the philippines since the pay is really that big that makes one comfortable especially for those that are single. Well I am not a call center agent but as far as I know you'll have to prepare your mind and body for the adjustment you have to undertake since you have to work graveyard shifts and that would be a big factor. You'll make day night and night day. Even you do say that your a night person you still have to sleep in the day and work very hard at night. Emotionally prepare yourself to face lots of people difficult persons especially when you are assigned for an outbound calls. For inbound calls be ready for different complaints from your customer base. They say its a rewarding job but you'll have to be ready to endure the sacrifices you make from the high salary you are receiving. Again Good Luck and welcome to your new job!
1 person likes this
@RookRocks (384)
• Philippines
13 May 07
True. Call center is a solution to unemployment. But be warned though. It's only a temporary solution. If you're young and upcoming, recently graduated and have a lot more option with employment, I suggest you make call center the last of your priorities, despite the more rewarding benefits compared to others. Call center work is not credited in work experience by a lot of companies. And if you grew up in a call center (for example you spent four long years in it) then when you did quit and decided other jobs are better you'll find you were already left out. Companies are hiring from the younger pools of recent graduates. And it will just be far more difficult for you to compete with all of them.
1 person likes this
@Ravrockin (281)
• India
13 May 07
I am agree with you that its really the solution to unemployment.Because in this mostly everyone get a chances to involve.callcenter is a upcoming buming industries with handsome salary with high insentive an many good facilities like membership in own callcenter gym ,vouchers,coupons and so on.Maximum number of peoples working in callcenters.75% of peoples working in callcenter in india.It is a good sources of savings.We should not depend on this industries for longer period it can be shutdown at any time.
@kawaii24 (520)
• Australia
4 Jun 07
yup!!! One of the good deeds of GMA is the prolifegation of call center here in the Philippines. Trust me, you will enjoy the culture of call center. It's fun but a little advice...dont think of it as a job that pays high salary but rather a career. I know lots of people think that its a very easy job, but its not. You need lots of courage for those telemarketers out there :)lol dedication for inbound campaigns and patience for retirement accounts.
• India
29 May 07
Hi, this is Partha. I represent a company called PRC Global. We are looking for call centers any any location to market our product in US & Canada. You have wonderful earning opportunities too. If you are interested or know someone who will be interested, please drop a mail in partha@prcgroup.us