Does anyone else here use Roadrunner internet service?

Everything's brand new from the wires to the routers/modem. So it can't be that AND when I call I'm told "the area is having an outage". Seems to be the standard line and unfortunately means I'm not the only one that has to be getting this frustrated!

Have you upgraded your indoor cable. I had to do that for my digital tv service, it may help you.

LOL... see my above post. The regular customer service rep was lost and ignorant to boot. What aggrevates me is that I'm NOT the only one, obviously, since the answer is always "it's an outage in your area".

I read the response, oh yeah I'd be talking with the supervisor. You know darn well she didn't pass on the message. She knew she'd get in trouble. I'd demand a credit as well. I've done that in the past and they've given it to me. Good luck with the battle.

I literally, as I was responding to this earlier was knocked off again. Mind you, this is NOT dialup it's cable! So I called. I got this rude girl, ignorant as you know what and let me tell you I haven't been real thrilled anyways but give me a rude operator and man I'm up for a rumble! LOL So I tried at first to NICELY ask her what the issue is and she said "Well we is having another outage in your area. Ain't nothin' we can do about it". Yes, she obviously hadn't graduated highschool with honors in English! I said "Well there IS something you can do about it, you can either upgrade your system or find better servers because MOST people do NOT get 1/2 of what they're paying for and I want credited for ALL of this down time. I had crappy dialup that was this aggrevating for 1/3 the price!" Then she starts pulling some major attitude. Needless to say I requested her supervisor, of which she says to me "I don't know wha 'chu want cuz I told you". To which I answered.. .I want your BOSS and NOW. She proceeds to tell me that she will have to have a supervisor call me, of which they never did. Needless to say, I will be calling tomorrow and not only complaining about the service but also the operator. Can you say VERY aggrevated!?

Oh, I have had that happen more times than I can say, so hopefully you got the girl's name or badge number to give to the supervisor otherwise she will not get credit for her wonderful customer service abilities.

Thank you! You're located near me and if you're commenting the same I'm realizing it's their complete service, not just this particular area. It's ridiculous. I pay decent fees to have cable, internet and phone and I expect it to run. I understand a problem once in a while but this is ridiculous.

Well, while my town isn't exactly huge it's not tiny (140K or so) and I know there are other options. It seems to be a normal thing for these people from what so many others are saying too. I also have their phone service and it's out most of the time with the internet, although not always. Not worth it indeed.

My parents and aunt have verizon and it's really not as fast around here as the cable. I'm thinking of comcast if I can or Lord knows what but it can't be worse then roadrunner!

I'm not sure where they are... it's a division of Time Warner Cable and some other Neo or something. They may have it in Canada and Puerto Rico, but not sure.