How to Deal with Irate customers?

@geejoy (344)
June 2, 2007 12:11pm CST into a customer care....i usually encounter irate customers? how do you deal with them? thanks....i need some advices...
2 responses
@friendship (2085)
• Canada
2 Jun 07
When dealing an irritated customer, I used to hear what they were saying and I never tried to make any excuse or to let my feeling involved. Otherwise, they're going to be more irritated. After a customer had done with their words, I tried to ask a few questions in order to clarify a situation. If a problem is simple and it is within my knowledge, I use to solve it as soon as possible. But if a problem is complicated, I'll tell them to review their case first and call them back after getting more information. How about you?
• India
2 Jun 07
many customers might be irate but taking the right attiude might help to encounter them efficiently.whatever happens just take it as a job, always be conscious that u r there to solve customer problems, deal with them patiently and even if they behave badly dont take it to ur head. u have nothing to do with their behaviour. just take a deep breathe andattend the next one.