Working As A Call Center Employee - How Do You Find It ?

@molusk (857)
Philippines
June 9, 2007 9:20pm CST
My youngest son was a former call center employee. He chose to work there because of his classmates and friends who were employees of subject call center, even though he passed a qualifying exam as an employee trainee at our country's international airport. Two months ago, after we advised him of the many benefits of being an airport employee as compared to working in a call center, he acceded. He resigned from the call center and is now with NAIA. Lately, he informed us that many of his friends and classmates in said call center have resigned due to the abusive behavior of most of their bosses. In your case do you have a member of your family who works in a call center ? And how do they find working at a call center ? Any good or bad stories will be most appreciated.
2 people like this
6 responses
10 Jun 07
My house mate worked in a call centre and all they see to care about it sales sales sales not the well being of there employees , the people that can sell are safe but the people who are strugling are not getting any help and getting sacked if there not good enough i think its wrong they are not properly trained but hey thats what big companys always do its a shame really but theres nothing we can do really
2 people like this
@molusk (857)
• Philippines
10 Jun 07
I think this pressure to sell among call center employees is due to the fact that the number of call centers is growing already out of proportion, and the ever increasing need of call center CEOs to make their shareholders happy with fat dividends thru the back breaking efforts of call center employees.
1 person likes this
@kawaii24 (520)
• Australia
11 Jun 07
I dont think that call center is bad per se. Its just that some companies are not treating their employees the right way. I used to be a call center hopper for about a year or so however, I was able to land a job as a financial representative at makati. Ive been with the company for almost 2 years already and soo far I dont have any problem with them nor am I thinking in resigning. The best thing about this is that before the year ends our company will assist us to be a licensed broker listed in NASDA since we are handling brokerage and bank accounts. I used to think call center as a job but now its already my career. The pay is good and the job is great. Once we received that license we can apply as a broker in singapore or even in USA. I guess, people should find a job in callcenter that will allow them to use their skill and be successful in any field.
1 person likes this
@molusk (857)
• Philippines
12 Jun 07
Being a call center employee is a good jump-off point for other careers, and rightly so. What with the step by step training modules that you are getting from them with regards to sharpening your verbal skills in English and selling techniques.
@kawaii24 (520)
• Australia
12 Jun 07
exactly. :)
1 person likes this
@vampoet (825)
• Singapore
10 Jun 07
I think most call centres have bad stories. The employees are harrased so much to meet sales target, that they do not have any choice but to keep calling you again and again even if you already said you are not interested. I will not see it as a long or even a rewarding career. Besides some call centres turn out to be scams and close down at some point
1 person likes this
@molusk (857)
• Philippines
10 Jun 07
That is another bad thing, vampoet, if you happen to work in a call center that turn out as a scam operation. Your response is appreciated
@donsky14 (5961)
• Philippines
10 Jun 07
wow, its nice that his now working at NAIA. Ü Uhm, I actually plan on applying as a call center agent...I got a referal right now...I dunno, I'll just try it.
1 person likes this
@molusk (857)
• Philippines
10 Jun 07
He is not yet regular but we do think it would be a lot better than working in a call center. In your case, if you've got no work yet, then why not ? Its better than no work at all. Thank you, donsky14
9 Apr 08
My partner works in a call centre here in the UK and he has to put up with some horrible verbal abuse and threats on a daily basis. He takes calls from local authority housing tenants who seem to believe that they have the right to demand anything and everything, instantly. They are rude, abusive, confrontational and threatening - he comes home every day feeling more and more miserable.
• Philippines
20 Jan 08
i am working in a call center now. and i know what they're talking about. and everywhere you go there's always a work environment politics. actually it's not abuse, but the politics in the work. though the top management may not be aware of it. but a lot of employees do resign because of that. it's just the individual's attitude that affects the others. it's a chain reaction.