COMPUTER REPAIR

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I ran a cyber cafe and has been having problems when my machines bring problems. The main problen is when am trying to repair my OS - Win XP SP2 many times after a virus attack. The repair doesnt work, and if i try to format the hard disk, its its soo hard no matter how i rerun or change the installation disk. The only solution am left with is formating the harddisk using Win 98 SE, and then Upgrading to Win XP/SP2. My problems is what i can do to avoid all that, i successfully repair the OS and retain my data. Some people have recommend me to use Hard Drive Mechanic for data recovery, but i beleive there is a solution to all this. Anybody with a solution or have hard the same problems on this will be much of help to me and other people having the same problem. Ben (System Administrator)