Would you have understood the urgency of the situation? Or become mad?

@ethanmama (1745)
Philippines
June 28, 2007 7:21pm CST
This occurred everal years ago, when I was a medical intern in the emergency room. It was a busy day at the ER and it was already 2AM. The medical staff is not in full force because of the hour (the others are not "on duty" and would be coming in at 8am. Fortunately for us, the patients we were seeing at that were not very urgent cases, mostly patients who just cannot wait till morning to be seen by their doctor but whose condition was not a matter of life and death. I was taking the medical history of a gentleman who was having colds. Suddenly, there was a commotion at the entrance. A patient was brought in by family members. Said patient was not breathing and his vital signs were very alarming. So, I told the gentleman I'm seeing that I will have to leave him for a while to attend to the dying patient but I would return as soon as the other patient is stabilized. Fortunately, the patient was revived. We then put him on monitors and a respirator. When I got back to the patient I was interviewing before the other patient was brought in, he scolded me that I should not have attended the other (dying) patient and left him since he came in first. I was so surprised. I thought that people would have understood that in an emergency room, true emergency cases come first. It's not a first come, first served thing because a few minutes would make a lot of difference in whether the dying patient lived or died. I thought what I did was right, given the circumstances (urgency of situation, limited number of medical staff). Apparently he doesn't think so...he thinks it's poor customer service on our part. What would you have done or thought in this situation?
3 people like this
5 responses
@im_anna (717)
• Philippines
30 Jun 07
sad to say there are people who are inconsiderate. If I were in the medical field I would have done the same, I would have prioritized the dying person over the "not-so-urgent" situation. You did the right choice, however, since you are in a service oriented field, we have no choice but to accept that there are some "inconsiderate" people, the good thing is that, I hope, most people are not like that.
1 person likes this
@ethanmama (1745)
• Philippines
30 Jun 07
Thanks for your comments. Actually, most people are nice and gracious enough that they understand when we have to prioritize a more urgent case. That makes it more surprising when I encounter somebody who is not. :)
@whyaskq (7523)
• Singapore
29 Jun 07
I am not sure how you communicated to the patient when you leave him for the dying patient. If someone takes the trouble to attend to him and explain your absence, I am sure he will be more understanding and might be proud "granting" you leave to save a dying patient. Any patient who ends up in the emergency room thinks that he is in an emergency and deserves to be given due attention when needed. It will not occur to him that there are patients in more dire need of attention than him. So if the damage is done, I can only pacify the patient by giving him due credit and making him feel proud of himself.
1 person likes this
@raijin (10345)
• Philippines
29 Jun 07
I believe that serious matters should be the first priority in every hospital, what that other person said to you was totally uncalled for. Maybe that person care less for just himself, but for you, it's a past of your job. He should understand that, you do what you have to do and help those who needs the most attention. You should've gave him a little booklet or handout, on how your duties and responsibilites of being a medical intern works. And also for him to understand more about the word, EMERGENCY!:)
@ethanmama (1745)
• Philippines
29 Jun 07
Thank you for your words. I've sometimes wondered about the situation but I know that I didn't do anything wrong, despite what he wanted. Emergency medical attention is not like a first come first served thing. It's more of attending to the most pressing of needs first.
@cefaz_21 (2596)
• Philippines
29 Jun 07
I'll probably do the same as what you did If I were in that situation. I will not be bothered by what this gentleman (I don't think he's really a gentleman in the truest sense of that word) is saying, what matter is that you were able to save a life and I think you have done the right thing.
1 person likes this
@ethanmama (1745)
• Philippines
29 Jun 07
Thanks, sis! That means a lot. I know I've done the right thing and given the same circumstances I would have done the same. I've been on the other side too, bringing my family members to the ER at unholy hours and witnessing a more urgent case coming later than me. Needless to say, I did not raise hell about it when the staff attended to that case first.
1 person likes this
2 Sep 07
You did absolutely the right thing... most patients understand that without more than a few words of explanation, some are pissed off because they wait 8+ hours for a stupid cold but still get the idea, and a few just can't understand how ppl who arrived after them can have priority over them, no matter how hard you explain to them...