Do you suggest?

@tmlnmr (1850)
Canada
July 4, 2007 7:59pm CST
So I was at a restaurant and had a really good time and the food was really good as well. I hadn't been to this place but as I was leaving I noticed there was a suggestion box there with paper and a pen so you could write your comment to them. I also worked at a restaurant that had one of these boxes and at every staff meeting the boss would go through them and read them aloud. Now most of the time the customers were complaining that it took too long for them to get their food (Only when it was busy) or something that was quite thoughtless but the odd time there was a compliment in there. Do you leave a suggestion if given the chance? Would you likely leave a compliment or a complaint? Please enlighten me! :)
7 people like this
27 responses
@maddysmommy (16233)
• United States
5 Jul 07
If I had time to fill out one I would fill it out for either good service or if I had a complaint too. I have done it a couple of times for good service and only one occasion where our food was very late.
@tmlnmr (1850)
• Canada
5 Jul 07
I find if the service and food is good then people tip but won't let the boss know it was good and they only fill out the suggestion slip if it is bad. It is really important to fill them out to encourage the staff as well. Thanks for the comment. :)
3 people like this
@Dan_ul (858)
• Romania
5 Jul 07
If the staff deserved it... I'll leave a compliment... I also discovered that these days is vary hard for someone to make a compliment... and sometimes is harder for one to accept a compliment... we live strange times:) so yes... if the waiter is nice and not arrogant I'm ready to make a written compliment:P
2 people like this
@tmlnmr (1850)
• Canada
5 Jul 07
Yes we do live in strange times. I for one do have a hard time to accept compliments. I will say thank you but inside I am usually saying "ya right" or something else! Thanks for the comment. :)
@Dan_ul (858)
• Romania
5 Jul 07
yepp... we all are reticents... and we all think that there must be some hidden interest behind everything... we all think for the worst and not seeing the things as they are... cos we think that people are, by nature, bad... and our personal shield is telling us "protect yourself"... so the proper reaction is, like you sad, like "ya right" or "whatever you're saying"... strange times...:) you're welcome;)
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
It's not really like that with me it is more that I don't think that highly of myself. I am really hard on myself and know there can be a lot of improvement. Even on here some people have said they really like my discussions and when I look at the topics I often say to myself "wow that was pretty lame" or some such thing. LOL:)
• United States
5 Jul 07
No, I usually don't, But if I did it would most defanitely be a compliment because everyone needs a compliment every once in a while, and I bet after all of those complaints they probably feel good about their work when they get a compliment. I know I would.
2 people like this
• United States
5 Jul 07
I am so glad to see your response. I agree with you. I think unfortunately, people have become more cynical and more rude nowadays. But we are are still human beings, and a sincere compliment never fails to make people feel better.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
So so true it takes 10 compliments to get rid of 1 complaint. We need more people complimenting stuff and focusing on the good rather than the bad all the time. Thank you for you comment. :)
@totty1969 (1473)
• United States
5 Jul 07
Hi tmlnmr, Usually I would leave it alone ,I don't like to complain. If I were to fill out the paper, I would probably complain. I've never thought about the option of complementing, I like to give a compliment, when it is needed. Thanks for the tip! Peace, Totty
2 people like this
@tmlnmr (1850)
• Canada
5 Jul 07
Hey totty I am all for the complaints if they are founded but when people start complaining just to complain then it is retarded. A lot of restaurants have pulled them for this reason. Thanks for the comment. :)
• Singapore
5 Jul 07
Yes, there are times when I leave suggestions - especially when the suggestion form is placed on my table. But I don't really see a point since I doubt they will read it and use it. Customer service is too pathetic around here and they don't care whether you threaten to boycott their restaurants or not. I am just saving it or up so that when I get real p*ssed off, I will just buy over the restaurant and close it down.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
LOL why wouldn't you buy it and make it the best around?! We take "customer service" seriously for the most part here. Although we have one or two places where they don't really care. Another place I worked at had another waitress that would roll her eyes at customers and one eventually complained about it and it was brought up at the next meeting. It didn't stop her though, I think it was a habit more than anything. This same person also would go up to the table and say "what do you want" She wasn't trying to be snotty but it just sounded really bad. LOL People who didn't know her would get pretty upset! Thanks. :)
1 person likes this
• Singapore
5 Jul 07
Sure, are you providing the money?
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
Sure I will write the check out now! Where do I send it? :P
1 person likes this
@abiesm (376)
• Vietnam
6 Jul 07
if at my country there's a restaurant like that I will fill the suggestion for sure but unfortunatelly
1 person likes this
@tmlnmr (1850)
• Canada
6 Jul 07
That's too bad! Have you ever complimented or complained to the servers?
@abiesm (376)
• Vietnam
7 Jul 07
I want to but I can't . You know, they don't respect a 17 years old's opinion T_________T
1 person likes this
@tmlnmr (1850)
• Canada
7 Jul 07
Ahh yes I understand. Well you won't be 17 for ever! :) Funny I paid more attention to what the younger kids or teens said because adults tend to be 'not so rude'. It almost meant more to me if a teen said it was a very good meal or wow you had suck control over the place and it was so busy! I guess cause young adults don't normally compliment like that and so when the say that was awesome or something I know it was. :)
• United States
5 Jul 07
I never see those in restaurants here. But I were to see one, I suppose I would only take the time to write something if I was really pleased with the service (leave a compliment) or very displeased. But even if I wasn't happy with service I'm not really the sort of person to write negatively about a person or a service. Though I suppose it might help the restaurant in the future if it's a real biggie, but if my waitress/waiter was in a bad mood it's not really something to complain about, you know? So yeah, I would only fill one of those out if I was extremely happy with the restaurant or extremely displeased.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
I don't know if you are in that business it is important that the server not bring their problems to work. I do know it can be very difficult not to but it isn't the customers fault that the server is cranky and they shouldn't take it out on the costumer. It really does help if it is a biggie like the chicken was raw or something like that. I can't say I would complain about the server unless every time I went in there that same one had a real attitude or was really rude. :)
• United States
5 Jul 07
Hmm, no I'm not really in the restaurant business, but I guess no employee should take their problems out on a customer or client - no matter what the profession. But exactly, unless the employee is always grumpy then it shouldn't be too big an issue. Some people are a bit too demanding, I went in Cold Stone Creamery (ice cream place) with some friends the other day. I don't know if you've ever been there, but they sing while they serve ice cream. Well one of the girls wasn't singing (just mouthing the words) and my friend wanted to report her to someone! I don't know, maybe it's just me but I find that reaaaally pushing it. Lol.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
Ya I would say! Oh no I haven't been there. I rarely go to ice cream places because it affects my tummy. I don't know though I think the singing would become annoying after awhile. Is knowing how to sing a requirement for working there? LOL :)
• United States
5 Jul 07
I remember when I was little (bear with me a little) my family and I were vacationing, and came upon this restaurant that lined their tables with paper. We had a great day, and were in a great mood. The food and service were good, so my sister and I grabbed our crayons and drew smily faced people on the paper, and wrote comments like, we love your food! You have a great restaurant! We left, and continued with our vacation. On our last night, we decided to go back to that restaurant. My sister and I sat there, and started to draw and write nice comments while waiting for the food we were sure would be good. One of the waiters saw it, and ran to get the owner from the back. He came out, saw us drawing, came out with a paper table liner, and asked if we were the ones who left the drawings and comments a few nights ago. My sister and I said yes, and his face just lit up! He had kept that piece of paper since seeing it, and looking at it would lift his spirits. Such a small gesture from two little girls had made not only the day, but the whole week of that one frazzled owner of that tiny restaurant. So, yes. If you have something good to say, say it. Don't ever let a chance to make someone happy go by. It's a cliche, I know, but there are enough bad things in the world, and everyone should be just a little kinder to each other whenever possible.
@tmlnmr (1850)
• Canada
5 Jul 07
That is an awesome story! I was almost crying! We kinda did the same thing today. It is a friend birthday on Sat. and she has done so much for me and another friend of mine that we decided to give her a really special b.day gift to show our appreciation and we did that today. She was coming over to help us get a camper ready for visitors and when she got there we gave her the gift and a cake. She was very surprised and touched by this. She said that because of the time of her b.day nobody pays too much attention to her, there are always weddings and other b.days and the fact that we did this specifically for her just was very overwhelming. We all had a great day cleaning because of it.
• United States
6 Jul 07
I love it! Doesn't it just make you happy to see that you've made other people happy? :) You are a good friend.
@webbuff (926)
• Philippines
5 Jul 07
Yes i usually write comments and suggestions if i locate a suggestion box. Its a chance for me to rate the system, food and the overall facility. it will not only benefit me but them as well.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
Yes I agree it does benefit them. It also benefits to write a compliment as well as complaints I feel that one is as important as the other. Thanks. :)
@tmlnmr (1850)
• Canada
5 Jul 07
I forgot to mention I love your avatar! LOL
• Philippines
13 Jul 07
hey.. i usually leave a comment if the service is excellent especially if the staff who waited on us is very polite and pleasant..i just want to make it a point that his or her efforts are recognized in my own way...i also leave a suggestion esp if i eat in my fave restaurant and a staff or waitress is rude (but not too harsh to get her into trouble) so that proper actions or improvements may be made so that the next time i eat in the same restaurant id at least get a different service.. of course i do all that if there are survey sheets available..lol
@tmlnmr (1850)
• Canada
13 Jul 07
That is really good to do. I always welcomed suggestions for improvement as long as it was warranted. I also felt very proud when someone left a compliment about me. I had a tendency to strive for that every time I worked or was out in the public. I would always take my actions as a reflection of the place I work. :)
@lamiaa (581)
• Egypt
12 Jul 07
if i am happy with the food and the service i live a compliment but if i am so mad i don't right any thing to prevent the bad words that i feel .
@tmlnmr (1850)
• Canada
12 Jul 07
That's not always good either. There can be no improvement if no one says what needs improving! I know it is hard to leave a comment when you are mad though, sometimes you can say what you don't really mean. Thanks for the comment. :)
@s_pterry (50)
• United States
5 Jul 07
I have a tendency to leave compliments more than complaints. I've left complaints in the past and nothing really came of them. So if I have a bad experience, I just don't patronize that place anymore. If it was a HORRENDOUS situation then I'd leave my comments. I don't think enough people comment on the good stuff that happens.
1 person likes this
@tmlnmr (1850)
• Canada
6 Jul 07
Welcome to mylot! No you are right they don't. I have really noticed that people are quick to complain but are slow to leave a compliment. It is sad really! Thanks for the comment. :)
• United States
5 Jul 07
I would leave a suggestion especially if the service was good. I don't ask for suggestion box but if I am giving the chance I definitely would. Sometimes where there's bad service I think they should be told so they could improve and make things better next time.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
Yes they should be told. Thanks for the comment. :) Welcome to mylot!
@worldwise1 (14887)
• United States
5 Jul 07
I would never leave a negative comment at a restaurant, tmlnmr, unless the service was truly terrible. I respect the workers in this business too much for that. We used to own a restaurant(which I worked in sometimes), when I was a youth. I completely understand how helter-skelter things can get when you have a rush of people come in. My compliments go out to all food service workers.
@tmlnmr (1850)
• Canada
5 Jul 07
Yes that is my way of thinking as well. My tolerance level is very high. What bothers me is if I go in and the servers are standing there talking about the party they went to or going to. There are some good reasons to complain but there are also situations to praise and people forget to praise quite often. Thanks for the comment. :)
@cher913 (25867)
• Canada
5 Jul 07
i only fill those suggestion sheets out when i have not been satisfied by the restaurant which is pretty rare lol. i guess i am a fairly easy customer to please lol!
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
I am as well. I have more patients than most and I am more tolerant than most. LOL Thanks for the comment. :)
@lexus54 (3576)
• Singapore
5 Jul 07
I seldom come across suggestion boxes or notes for you to pen something at restaurants. I do come across this at hotels all the time though. In the past years, I have only filled up suggestions or comments (good ones) a couple of times at restaurants. I normally don't fill in complaints, only compliments. I know of one restaurant which had a different approach to receiving compliments. They set up a kind of gong near the entrance. If any customer enjoys the meal or the service there, they are encouraged to hit the gong on their way out. Now that is a very visible (or audible rather) way of complimenting the restaurant. Of course, this can be abused and people can just hit the gong for the fun of it.
@tmlnmr (1850)
• Canada
5 Jul 07
Yes that could be a problem. I think it would get very annoying for me if I worked there. I would get a headache rather quickly! LOL Definitely not something that could be missed though. I can see it now someone is in the middle of proposing to someone else and the gong gets hit just as he says" will you marry me?" LOL
@sid556 (30997)
• United States
5 Jul 07
If I have a real complaint, I tend to seek out a manager right then and there. Having to wait and such...those sorts of things can be annoying but it happens especially if the place is hopping. Now if I experienced excellent service and great food, I would make a comment to my hostess and also put it in writing. It takes team work to make an establishment run that well....they all should get kudos!
@tmlnmr (1850)
• Canada
5 Jul 07
Yes that is important to write it out. Some people will mention it to the hostess but then often that's as far as it goes and when the customer writes it and the owner gets it it is really special. Thanks for the comment. :)
@ibuemma (2954)
• United States
5 Jul 07
I used to do that. Now most of the times we go with the kids, so it's kind of Family restaurant, i'm not really bother to fill those suggestion paper stuff. But you know these days they have it on the receipt that you call the 800 number to do very quick survey, i love that! I call quick either they enter you to a drawing or just give you code for discount.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
That's pretty cool! We don't get that here but maybe someday. That is a really good way to stay anonymous as well. Thanks for the comment. :)
@beyonce03 (2331)
• Canada
5 Jul 07
When I was younger, I use to leave a comment everytime I was going to a restaurant and evertime there was a paper on the table to do it. Now, I don't know why, I just don,t do it, even if I think that the food is horrible. I know that can help improve the restaurent, but most of the time, I just don,t think about it.
1 person likes this
@tmlnmr (1850)
• Canada
5 Jul 07
I think alot of people are like that. The world is so busy now that stuff like that is just not important to us. I also think that people don't think of it until they are out of the restaurant or until someone mentions it. Thanks for the comment. :)
@wooitsmolly (3613)
• United States
5 Jul 07
I really only fill those out if they are already on the table. I usually only have nice things to say, too :) I imagine that the waitstaff is working hard and I wouldn't want to jeapordize their job just because my food didn't come out as fast as I would have liked, or something. It's a waste of time to spend all that energy trying to make others feel bad, I think. Unless the service was absolutely terrible! I don't seem to have that problem, though. =]
@tmlnmr (1850)
• Canada
5 Jul 07
That is good. I know one lady that had told the boss that I hadn't cooked her burger properly but when I cleaned up her plates she had left only one bite left on her plate and it was definitely cooked and she never said anything to me when they were there and they said it was good. Now I got in trouble obviously for not cooking it right and I had no way of defending myself. That p*ssed me off because she was just being an idiot but what could I do. At that time as well I was waitress and cook. Thanks for the comment. :)