How to withdraw money from moneybookers?

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I am from Malaysia and recently I have received payment from Mylot. I have opened an account with moneybookers and the payment process from myLot to moneybookers was successful. I could see that I have some money in moneybookers. However, I have a doubt on how to actually withdraw money from moneybookers. Moneybookers give me several options to withdraw, and I chose to transfer the money into my local bank account. The process of transferring money from moneybookers into my bank account was successful, therefore left me with MYR0.00 in the moneybookers account. The problem is, after three days, the money hasn't yet arrived in my banking statement, i.e. I am using Maybank as my bank account. I am confused, so I sent an email to moneybookers asking why is thing happening. But they didn't reply the email personally, they only send me an email from their automatic no-reply pre-composed sets of answers. I think my problem is not yet solved and still money hasn't arrived into my Maybank. If anybody from Malaysia knows how to withdraw money from moneybookers to a local bank, please reply to this discussion. I am sure we can help each other in this matter. I hope somebody would be able to give me a step-by-step guideline on how to withdraw money from moneybookers into our local Malaysian bank account. Thanks so much. Your replies are very much appreciated, honored and waited.