The customer isn't always right?

I goes yes! Because sometime customer take advantage on "Customer always right".But as a custumer..we must believe to be and honestly to be right!

I work in a pub (although I have been unable to work for many months now) and believe me in that environment you cannot stick to the motto of the customer is always right - believe me! When people have a couple of drinks they can be very difficult to please - then there are the fact that maybe some customers want music on and others who demand you switch it off, then there are thee ones who demand racing on tv whilst others are equally adamant the football match should be showing! It is like dealing with a bunch of kids! lol So while I agree with everything you say there are exceptions! xxx

A very good motto and One I have always tried to maintain

it might be the reason why a business exist because of the customers but i don't patronize this kind of motto because the truth is customer is not always right. Its should be rephrase as Customer has the right but it is not always right. why did i say that because its very disappointing that there are customers who abused that motto. They used it as a reason to abuses the rights of employees to be treat properly. Some are very rude that they have no respect at all. I myself is also a customer but i give a fair treat and i didn't abused that motto. I give respect.

In my opinion, nobody can be always right. As to the words "The customer is always right" just refers to the best service. I think customers like to hear that and therefore they like to consume there. The matter of fact is everybody should be reasonable. This is my motto.

I also deal with customers and I believe that you are exactly right. very rare it is that a customer will take advantage of that rule ...although it does happen. For the most part, I assume that the customer really does feel that they are right even when in my heart I KNOW that they are wrong. Example...Lady says she gave me a 20.00 bill and I have already put money in register and closed the drawer. Now I am not above mistakes but in this instance I KNOW that she only gave me a 10.00 bill. I tell her this but don't engage in an argument. Reluctently I give her the extra 10.00 feeling heavy in my heart that this one will come out of my pocket. Low and behold...she returned a short while later and handed me the 10.00 telling me that her hubby told her that he had only given her a 10. I have worked in this bus.for several years and with the exception of a couple of instances it is always best to just go along with the customer ...oh...and do it with a smile!

well, i believe in this phrase but not everytime... there are times when customers can be wrong as well... i work in the services department as well and we are always told by our boss to treat our customers nicely as they are the one who pay our salaries... but if the customers start to take advantage of us, then we have to stand on our ground as well... there is a limit of tolerance that we can give to the customers...

Yes the word of mouth can bring a business down but it very sad to see some customers these days taking advantage of business owners, knowing that most business have this policy, it must be very hard to put on a good face when you know deep down in your heart the customer is not really right.

This is true but if a customer continues to give an employee a hard time all the time then one has to take into consideration that this might not be the type of customer you want in your buisness just for the fact you don't want to have to handle a dispute all the time just because one wants to be rude and have things their way all the time because their are customers who will take advantage of any situation they can if they think they can get something for free out of it .

That motto has always been instilled in me since I was very young. Although, that motto holds true for the majority of the customers, there are some who abuse this and makes you bend over backwards for them. I too am in a service industry, hotel as a matter of fact. I have had very rude people expecting me to jump when they tell me to. I don't have to deal with people regularly because I work the graveyard shift but I still get the rude ones every now again. I agree that the customers pay our salaries but we don't deserve the abuse that some of them dish out to us. We are taught to smile and take it, and believe me it is so hard not to tell them where to go. On the same hand, there are some real sweet ones out there that make the real bad ones seem like monsters. I don't mind going the extra mile for these people although I do for the real bad ones as well. Sometimes it is a thankless job, but other times, it is very rewarding.

Frankly, I quite agree with you. Once I worked in a company as a receptionist, I met lots of rude customers. Sometimes, I feel very ungry, but I have to smile to them , becasue I don't want to lose my job. After few months, I quit my job. One day, my manager force me to say sorry to a rude customer although I'm not wrong, I feel very pity and angry, then I said to my manager that if I have to do it,then I quit my job. It is hard to find a high-salary job now, so I hope I can earn money online instead of salary in real life.

There are a lot of different customers and sad to say there are some that are rude and inconsiderate. But, you really have to treat them as a king to maximize your business potentials.

You know I work for a public library system and the department that I work in, by the time we get customer problems they have already been through at least 3 people. So they're pretty peeved. However, our theory is usually "Prove us wrong and we'll let you have your way" I mean we don't say that as we are all about customer service but over the time I've worked there I've realized that that really is our philosophy. If someone calls us and says they never checked out these books someone must have stolen their card or it's identity theft we say..."well did you report the card stolen?" or "have you filed for identity theft?" These are things they should have done. Before calling us. Prove we're wrong. That's kind of the philosophy I think business' should use. Prove we're wrong and then you're right. A company puts the wrong price on a product and you want to get it for the price it says not the actual price...you've proven them wrong. You want to argue because the burrito you devoured was completely cold, well you ate it and ...how do we know it was really cold? what are we supposed to do about it?

I was a retail manager for 5 years and I don't believe in the "customer is always right" philosophy. My attitude is always to treat the customer with the utmost respect, but also must be firm in your own beliefs and most importantly, your company policy. It's been my experience that if you explain yourself in a professional and reasoned way to the customer they can be convinced that maybe they were wrong or didn't understand the situation completely. To just give in to a customer, especially when your right, will eventually cost you in the long term when word gets around that your "soft" and can easily be taken advantage of. If your employees aren't following the all important company policy, than they most certainly shouldn't be your employee. I believe my customers respect my position as I had many(about 25)who would specifically ask for me every time they came in, knowing that with giving respect comes receiving respect.

Dear zandi458, To make the customer to come again and again to your shop you have to do a simple thing. This is I am writing to you out of my experience. As soon as the customer (whether new or old) enter your shop, you or some of the employees, should give a nodding acquaintence to you him. If provision is there in your shop for the customer to sit, request him to sit. You should also tell him that he would be attended soon if you are looking after other customer. This is sufficient. I guarantee always the customer would return again to your shop. First thing in business to welcome the customer and give due respect to him whether he is a big customer or small customer. By this way you make the customer mentally and physically conformtable.

I to agree that the term "the customer is always right" is abused by many customers. I hate it when customers come in and are rude from the get go and treat you like crap why? Because they know there is nothing you can do about it without some sort of reprimand. Of course I always grit my teeth and smile and say YOU HAVE A WONDERFUL DAY when really I would love to chew them up and spit them out.