Do you find complaining gets results?

Hi pilbara. i absolutely hate to complain, it has never really been in my nature. BUT I have noticed that complaining is the only way to get better service and to communicate that you are NOT happy with the service, product, etc. Complaining seems to get the problem solved though, so even though I hate to do it, if I have to I will!

If you don't complain , nothing gets done these days.I am good at emailing a service or company to share my views on something, but i am not as good with face to face. But I am getting better . The lack of customer service and the lack of knowledge service people have , you need to complain.and it seems like there are more rude people out there.

I don't think of it as complaining. I think of it as providing feedback. I try to be as polite as possible, but I suppose in the situation you describe, it might have been necessary to get a bit rude, even, to get results. I think some people confuse being polite with being nice, and don't take nice people as seriously.

I work in retail and I have noticed that if you complain about something or start talking in a loud voice you can normally get what you want. They dont want you to make a scene so they normally give you what you want. I have heard that one person even got a gift card to a certain store if he just left the store. As the saying goes " The Customer is always Right" Does pertain in alot of situations.

I do not like complaining either, but sometimes it is necessary to do to get something done. If I have to complain, I try to keep it to a minimum if possible and do it politely. Now if that has not worked, then I will get mad and work on getting things done right.

Complaining has its place, but overdoing it just makes things worse.

There are 2 kinds of complaints. One, the kind of complaint that you still retain your angelic voice and limitless patience. You are still able to take a deep breath and maintain control. Two, the kind of complaint wherein you add a little spice to your words and make it plain and simple to the person you're talking to that you're fed up and will not sit back and just wait for something to happen. That you will really make it a point to make sure that someone is doing something about your complaints. I had a similar experience with my old local internet provider. For one and a half year, the internet service they provide is simply frustrating and irritating. We usually lose connection almost every month and it takes weeks for them to fix it. Then by this month, we lost connection again. And we've had it. No more Mr. Nice Guy. And we meant business. We personally went to their office and talked to the manager. We gave her a letter saying that we have suffered enough inconvenience to the poor internet service that they provide. And the penalty fee that they are asking for subscribers that wants to terminate the service before 2 years of subscription, should not be asked from us. Because it's their problem and we refuse to bear the consequences of their problem. Usually talking to them in a nice way doesn't work. There are times that we have to really make them realize that we are not asking them to fix it. But that we are DEMANDING IT.