slow service at five star hotel restaturant - what would you do?

hmm had that bad experience once at a brewery around suntec area. waited 45 min for our food, worst is the same dish ordered by a latecomer in our group was served first! asked to see the manager and ask for a good reason for the long delay. the manager hammed and hawed but couldn't give us a good explanation. in the end we asked that on top of the 15% discount they offered, they will not charge us any service charge. because service was non existent so why should we pay that 10%? in your case, i would have made a big deal out of it, or at least refuse to pay the service charge.

Its a pity it happen at a well known hotel. What done cannot be undone. Perhaps you would like to write a note to the Hotel management on the service at the restaurant. It will be better rather than complaining after your meal. Your food cant be digest properly with anger...lol. I had such experience before. I didnt make a fuss after asking several times. I just take note of the waiter name, date, time and when make my payment, take note of the restaurant manager incharge for that shift. I wrote to the hotel and hilite my disappointment on the service. Its not to complain but to give feedback. That was what I emphasised. I was a regular patron at the hotel restaurant and I did mention some good waitress there citing again my disappointment for being serve late and impolite waitress at the same time. 2 weeks later, I received a reply from them. Its not only came with apologies but a complimentary stay at the hotel..see the trick. Anyway this is not what I want, I love the ambience of the restaurant and I would love to dine there when I have some friends from overseas. I'm in the service industries before and love to give and get good service. I guess, with such attitude and service is so lau yah, it bet you dont want to pay them a visit so soon.

I never had this experience in a famous and expensive restaurant. we rarely eat outside unless there is something to celebrate. but if it happened to me, I would do what your friend did. If the restaurant staffs tampered with your last dish as the result, you can use this as the evidence that their customer service doesn't suit a five star restaurant. this is something you can (again) made a remark on and tell everyone about it. I think if it's a five star, they won't tamper with your food if you are already upset with them, but then again I could be wrong

With a 5 star hotel I would expect nothing but the best, however, things do happen and if there are a lot of customers dining there, then I would expect some sort of delay. As long as the waiter/waitress informed me and told me what the hold up was all about, then I wouldn't mind waiting at all. I would only complain to the waiter and or fill our a complaint form afterwards, but i would still sit and wait for my food and make sure its all eaten before I leave. I don't like making a fuss unless its warranted.

That will depend on how fed up I am. Normally, if I am really p*ssed off, I will quite likely send in a written complaint if I can find time and patience to pen it.