difficult people, how do u deal with them?

Philippines
August 29, 2007 8:46am CST
we cant help it that there are those type of people-- the difficult ones and hard to manage. everytime i do pep session with these types, i tend to prepare myself for the worst. expect for negative reactions and eyebrow elevating instances. my patience gets so thin that at one point, i almost shouted. good thing i didnt do it, whew!
1 response
@Theresam (1177)
• United States
9 Aug 08
You need to know your audience and it sounds like you are going in with a negative attitude that these people do not want to be there. How about some ice breakers if it is a small group. People can be shy and this can warm them up to sharing information and ideas.