My computer crashes frequently - any solutions?

@dbhattji (2506)
India
October 17, 2007 4:19am CST
I bought a new laptop, but it kept crashing, stopped responding or just rebooted frequently, then it stopped all together, I then had the hard disk changed because I could not format the old one - what could be the problem? virus in the boot section/ zero level? or a defective hard disk to begin with? How to avoid this in future?
9 responses
• Philippines
18 Oct 07
I experienced that before, having my hard disk crash. My brother in law, who's a computer expert, advised that even before I start downloading anything from the internet or installing new programs, I should make sure first that the computer is protected. So the next time I got a new hard disk, I had Norton Anti-virus installed as well as downloaded the free AVG protection system.
1 person likes this
• Philippines
18 Oct 07
Forgot to add, you must enable your Firewall too! Hope these help :)
@dbhattji (2506)
• India
18 Oct 07
I have a firewall - active and antispyware but there are new viruses every day that can damage your disk.
@theprogamer (10539)
• United States
18 Oct 07
It could be a heating issue or it could be a power issue (not just a hard drive or virus issue). If the computer/motherboard reaches a certain temperature the CPU will automatically shut down the computer. It'll also crash or freeze if the computer overheats. Because its a laptop its a bit more susceptible to overheating so be careful. A power issue (an inefficient power supply) can cause things like this too. If the computer requires so much power and the supply can't give it, then the computer will cut off since components are fighting for a limited supply of electricity. If you've got tweaks, adjustments or a lot of accessories that do not have their own power supply consider not using them, or using only one at a time. Now if the harddrive can't be formatted it might be defective, the drive itself or the BIOS/Motherboard could have an issue. How to avoid things like this in the future. Make sure you buy from a respectable/reputable manufacturer or dealer. Don't buy inferior products. Check reviews on PCs, laptops and harddrives. Do not buy an HP or Compaq laptop since they've been coming in with faulty power supply, motherboard and heating problems. Do not install unknown programs. Keep an antivirus and antispyware program on your disk and check everyday or nearly everyday. To shield from some problems, you can set up an admin account, but to use the PC/notebook casually set up a normal account without admin features (some viruses depend on an admin admittance).
1 person likes this
@dbhattji (2506)
• India
18 Oct 07
Thanks for the advice, I will save this post for future reference. I got my laptop from cubit - a reputable company and a friend - they changed my hard disk with no questions asked. Just did not understand one thing - how do I set up an admin account and shield it during regular computer usage?
@theprogamer (10539)
• United States
18 Oct 07
Make sure the admin account has a good hard to break password. (Make sure not to forget it/write it down). That's all. But while in the admin account create the normal user account, then close out and log in on the user account. If a program requires admin to install, just log off and switch accounts as needed. If you don't want to do that, you can still use the admin level account just take extra care, keep safeguards up, be careful.
@Phlamingho (7827)
• Denmark
17 Oct 07
I would try to format the computer and if that dosen't help then take it back where you bought it - a new computer should now do something like that.
1 person likes this
@dbhattji (2506)
• India
17 Oct 07
I tried formatting but I could not format it the second time - so they replaced the hard disk - but can it happen again? is it because of a virus?
@suchand (117)
• Australia
22 Oct 07
Looks like a processor overheating issue. Check the boot logs to make sure. Since you have tried changing your hard disk, it couldn't be a boot sector virus.
1 person likes this
• Greece
21 Oct 07
1-Make a back up of your stuff 2-Format your hard disk 3-Use Norton Systemworks and its utilities
1 person likes this
• Australia
19 Oct 07
Since you bought it just recently it must be still under warrenty, replace it with a new one. That is if none of the programs you are using causing any problem
1 person likes this
@navtech (1776)
• India
19 Oct 07
Dear dbhattji, What is the laptop brand you have. Generally this should not have happened since all the brand of laptops produced are good quality. Your problem in laptop might be attributed to virus because my desktop computer one day abruptly started misbehaving. As soon as I start my computer, I used to get lot of windows of different companies. I closed the computer and requested my maintainence engineer to find out what were the causes. He immediately said your computer had virus. He formatted the hard disk. Then my computer started working properly. I have now AVG antivirous software (FREE EDITION). It really protects my computer from virus.
@pmcdee (271)
19 Oct 07
To be honest with you new computers should not be doing that at all, as long as you bought your new laptop from a reputable supplier then it may be worth just taking it back and asking for a new one. As long as it is under warranty and you can show them that the thing isn't working then they should have no problems swapping it out for a new one.
1 person likes this
@dholey (1383)
• India
17 Oct 07
if u have purchased the lappy with legal software ,then u ca reset it to factory settings using recovery disks .... other wise i can suggest u to departition ur disk ..repartition it (using legal os ) it will start working like new one .....
1 person likes this