What kinds of hassles do your utilities force you to endure?
By scribe1
@scribe1 (1203)
United States
December 1, 2007 5:01pm CST
When I have a problem and call the utility's toll-free number, I am presented with an annoying menu. I say this because Verizon recently included an incorrect charge and doesn't even want to know that it has made a mistake.
Once I've made a selection from that list, I have to wait a few minutes to speak to a human being --- which is exactly what I want to do. However, a few customer reps mumble their names and appear to use a script for answering my questions. Reminds me of a robot.
All I can say is that those companies are hard up for competent employees who speak clearly and provide correct information.
1 response
@gr8life (6251)
• Malaysia
3 Dec 07
Hello scribe1,
Not only that company, most customer service reps are like that. It is not that they don't know what they are doing, but I think they get used to receive complaints that it doesn't matter anymore what kind of complaint you want to tell them. It happened to me few times especially with my internet service provider. Whenever I call, they ask me to press the right button so that the call will be directed to the right department. Even when you speak to the human beings in the right department, still they can't solve your problem easily. What I use to do is to jot down the name, the time and the details of my conversation including the advice that I got from them. When I need to call next time and they deny telling me the that, I will just read out clearly the date, the time, the name of the person and ask them to check whether the conversation being recorded or not. It saves my time!
