christmas but my friend was snatched... bf yelled at gf

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my friend and her girlfriend were malling today but later did they knew that my friend was snatched. he did not feel that his wallet was already out of his pocket. his credit cards and atms are there in his wallet. the problem now is they cannot pay the hotel fees and other payments. of too much anger, the boyfriend who is my friend, yelled at his girlfriend. to the girl's surprise and shame because of many people know her in the mall, she cried and ran. i don't know what to tell to the girl when she called me though because she is really crying.