Have you had good or bad experience calling technical support?

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When you come across a computer or electronic problem like from your digital camera or cell phone - do you tend to look it up to find out how to fix the problem or do you call technical support for assistance? And for those that have had called - how many of you were satisfied? Did the tech help you or did you get the reach around? How many of you had just a one call resolution or those that had to call multiple times that you got so frustrated you had to speak with the manager?