Here We Go Again

Thankfully our cable rarely goes out. We have more problems with our internet dropping. Normally, when there is any full outage it is our entire area and there is a recording that says something about the area affected and the time that the service will be down. When we have internet problems, our service is good about sending out tech the same day. Does your cable company have a local office or online support? I find that if you go that route the service is usually better.

I know how you feel and it is really frustrating at times, especially when you get to pay them on time for better service yet they don't respond immediately to your queries. In my case, I can say that we're lucky since they do check it if ever we call them. I think the best thing to do is change your cable service providers, if they don't fix the problem then that only means that they are not sincere in rendering service to their clients..

Oh it is horrible sometimes just getting ahold of a person to talk to - I set a limit of being on hold for an hour which I have done many times. As for cable - we have cable modem connection so I go into major panic attachs when it goes out but the longest it's been out is about 3 days I can't imagine 6 weeks. I sure hope they didn't bill you for that time! I think if I was without any service I pay for for a long length of time I would be looking for different options. I know a lot of areas don't have a variety of choices for cable but I would let the company know I'm not happy with the service and am looking into different opptions - satelite or something :) just to get them thinking they may lose customers.

We have directv but when we had cable we didn't have outages much at all and when we did it was for just a short time. By the time you would find the phone number it would be up and running again. There was a time though when it was out for a long time and had no problems getting through and was told that if it is out for a certain amount of time your bill would be credited for the outage, but I think it had to be out for at least 24 hours which is not fair. I hope it comes back up for you soon and stays on.

Someone at work was actually talking about this the other day...seems the local cable company office was moved to Wisconsin. So this gal calls about something that needed to be repaired. She asked the lady that answered the customer service number how to get in touch with someone to do the service...or the local number. She says that the local office has been consolidated and move to provide better service...so the gal says...well then can you help me? The lady replies..you have to get in touch with your local office! Talk about the right hand not knowing what the left one is doing!? We need to go back to a place where customers are important...and give them tender loving care!

Charter is horrible! My mom used to work for Sammons, which is now Charter, years ago and it was never this bad. We just moved a few months ago and no longer have to deal with them but we were disappointed with the service while we had it. We didn't get all the channels we were supposed to. On some you could get sound but no pictures. Others were fuzzy. Some just didn't come in at all. For nearly three years we complained about this and nothing was done. They blamed it on a neighboring city, saying their signal was inteferring with service. Our other problems included channels going out and not coming back on at all. Finally someone came out and discovered someone had tried to hook our line up with another when it wasn't supposed to be. And I can't tell you how many times the cable went out. It would be hours before it would come back on. I can't tell you how happy we are since moving to a city with a better company.

everyone does i guess..it happened to us also but i was able to contact the cable provider and knows what happened...before we made some inquiries we checked first the connections if there is some leaks or whatever...