Who likes telephone technical support???

I refuse to ever call tech support again for anything! I was having a problem with my computer and I had to call tech support. The only thing I wanted to know was what was the built in reset key combination. It was like alt+control+F11 or something. I knew it. I just couldn't remember it exactly. The tech support person made me go through shutting down and restarting my machine 12 times and then transferred me to 3 other reps before someone finally gave in and told me the combination. I am not computer illiterate. If I am calling asking for something specific give me what I am asking for. Don't keep me on the phone for 45 minutes trouble shooting something that IS NOT the problem. Sorry. I didn't mean to rant in your discussion, when you are offering support. I think all support should give you a "chat" option to get the answers you want instead of making you call a number and sit on hold and be transferred a hundred times before you get the answer you are looking for.