consumer privacy issue-a letter

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"We refer to the email correspondence sent advising of the suspension of the online self top up service. We note your displeasure with the disclosure of your personal information in the email and acknowledge that this action was inappropriate. The disclosure of the email addresses was a regrettable human error for which we sincerely apologize. Please be assured that this action is not in accordance with TSTT’s Privacy Policy. We take the matters of information security and privacy very seriously and have taken the necessary steps to ensure that this does not reoccur. Thank you for your understanding and continued business with us." What would you think of a letter like this? I'm not even sure what happened as I did not get the original email that many customers seemed to have gotten, but apparently everyone had their email addresses disclosed to everyone else, or something like that. A big boo-boo! I don't know if they really care about our privacy or if they care whether or not we call and harass them about it! I suspect it is the latter, because that's the most we can do. The next best competitor does not give as much value for money, so they are not worried about us skipping over to the competition!