I am so frustrated!

United States
April 3, 2008 11:52pm CST
I have a paypal account. I also have several email addresses. I have just about all of my email addresses registered with paypal. Recently, I changed my primary email address in paypal. Tonight I tried to login to my paypal account and I can't! First I thought maybe it was because I was using my original primary email address and since I had changed that, maybe I should try logging in with the one I changed it to. I tried logging in several different times with different email addresses, but none of them worked. So finally I clicked on the link for if you forgot your email address, answered the questions provided and then the site redirected me and automatically filled in the email address that I assume I am to use now when signing into paypal. However, when I tried to sign in again, I still could not. So next I figured that maybe I was using the wrong password also. So I clicked the link for forgotten password and went through the steps necessary to get a link sent to my email address in which to reset my password. However, when I click the link they send me, instead of going to the page where I can reset my password, I get a link that says 'click here to retry'...I click it and it keeps refreshing the page, but continues to tell me to click the link to retry instead of taking me to the page where I can reset my password! I have forgotten my password for paypal and had to reset it several times before, but have never had this much trouble doing it before. It is very frustrating, but I will continue to try till I either get it or I go nuts! Whichever comes first! If I can't get it tonight, I will be calling the customer service number at paypal to get live help in the morning. Has anyone else ever had this or a similar problem with paypal? If so, what did it take to finally be able to login?
2 responses
• Israel
4 Apr 08
send email to paypal support, may be they can help
• United States
4 Apr 08
Thanks I have already managed to login since I made this post. I know how to contact paypal for help, just never had to before. I was just wondering if anyone else had ever had this problem with paypal before.
• United States
18 Apr 08
Take it easy, betsy, it'll be okay. Just contact PayPal. I've had to before and they are very helpful. This problem is very solveable.