Riding the Handicapped bus

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I put this under the catagory of travel because I have to take the handicapped bus to work on Modays. For those of you who do not know the handicapped bus comes to your door and picks you up and takes you right to your destination. You have to be truly handicapped to be able to ride the bus. I went through all the paperwork to ride the bus. I travel three miles to work and you would think I was asking for the moon. Let me start at the beginning........... As most of my friends know I cannot drive anymore because I have dizzyspells and double vision at times. I feel it is safer for the public that I do not drive. I am disabled and on social security. I am working a few hours a week at a doctors office. I go to work Modays and like to be to work at 08:30AM. The Dial-A-Ride if you call it that is set up to pick me up at 08:00AM. I get picked up anywhere from O7:30 to 08:15AM if I get picked up at ALL! Last monday they did not pick me up once again. I called them and asked them why. When you call the disbatch you usually get some rude people. I got someone rude who just said "you are not on the list and it will be 30 minutes before we can pick you up." I blew it. I can tell you I usually as a rule do not yell at people over the phone. I started yelling at the girl. I said "Then you can call my boss and tell her I am late because you are screwing up my job." I hung up on her because I could feel myself starting to cuss. I do not think people should yell over the phone, I do not think you get anywhere when you act that way. And I became one of thoes people. I have been left by the bus three times now and I just cracked. I then sat down and just started balling. I just started sobbing, "I am quiting, I cannot do thing, I cannot handle the stress." I then got my self together and waited for the bus. It took them 40 minutes to get to me. We then went all over town before I was dropped off at my work. The drivers of these buses call in to disbatch to ask where to go and who to pick up. The disbatch told the driver to drop me off first and guess what NOOOOOOOO she went across town first and dropped two stops off first and then came back north to me. Then she had to go back south to drop the last person off. It took me till Friday to have my drive take me back in to the bus office to complain once again. I told two more people of my bus woes. I also asked if they ever have "Spies" Ride the bus to take name and keep track of calling the disbatch to montoring the drivers. They thought it was a good idea. I will be getting a free ticket and starting this week I will be riding the bus around town and seeing how they do. I have to now decided where I want to go. I told the head of transportation and the mangers of the bus line that the handicapped and elederly already feel disenfranchised and do not know who to complain to and they get discouraged. I want to change things for them and myself. I feel that I am trying to live independly as possible and the bus line is making it very hard. What have you guys done to help change things in your work or in business around your neighborhood?