What Not To Wear... When You're Answering the Phone...?!

United States
May 7, 2008 9:05pm CST
So, I work in a call center. We answer phones. We dispatch calls. We put people through to voicemail. The job is strictly over the phone. On occasion (once in a blue moon.) A customer will come in to pay a bill, or dispute a bill, or something of that sort with the management. They don't really seem to care about the people answering the phones, they just want to get their bill straight. (Usually this is done over the phone as well, so these occasions are -very- rare.) My employer has just recently issued a new employee handbook. Within this handbook, she has decided that we need to have a dress code. The reason why I feel this is ridiculous, is because she says that no t-shirts, jeans, etc. can be worn in the office. (her specific description says that we should try to dress like the tellers at our local bank.) I'm a college student. I come straight from class. I go to school 5 days a week before working 5 days a week. I'm not going to my classes, walking around campus, and doing all the other things that I need to get done during the day, outfitted like a bank teller. I don't have that many fancy clothes because I'm an active person who likes to be a wall-flower in class. I'm not wearing a suit or dress to -answer telephones-. I'm sitting at a desk for hours on end, comfort is my priority. She wants a professional looking office, I get that, but since we rarely get up (we have to stay at our positions waiting for calls at all times) I don't see why we can't at least wear comfy pants. (If I'm sitting with my legs under a desk, even if someone does come in, they'll have no idea.) Does anyone else think this is outrageous? (Either my opinion or hers. I'm not going to rate you based on your opinion, or object to you thinking I'm wrong. I'm just curious as to whether or not it only feels outlandish to me & my coworkers.)
2 people like this
6 responses
• Indonesia
8 May 08
You can still be comfortable wearing a pair of pants to the office (not jeans), wear a tshirt with a cute blazer on top. They're stylish and comfortable. You should ask your supervisor what dress does she means you all have to wear.
• United States
8 May 08
The downside of that being that I don't have the funds to go out and invest in new clothes right now. (As it stands, I have a few 'nice' clothes and the rest are for practical everyday use) I'm a college student working part time, entirely supporting myself. I can't randomly go get new clothes at the drop of a hat. As things stand, it requires a lot of budgeting to make ends meet just as things are. I'll be working full time this summer, but all of that money is going back for tuition and books for this upcoming semester.
• United States
8 May 08
I didn't say it in the above note, but thanks so much for posting. I know it's possible to be comfortable in other clothes, I guess I'm just frustrated because that isn't a practical option right now, and I feel like she's sprung this on me.
• India
12 May 08
Personally i feel that dressing to work should be at ones choice but decency should be maintained.Pple should be allowed to weear whatever one is comfortable in becos what you wear is not production related.I work in an MNC for infrastructure development and i wear wahtever i am comfortable from jeans and shirt to formals during meetings.
• United States
13 May 08
It is definitely necessary for employees to maintain decency at work, just as I hope they maintain a level of decency when they are anywhere else. Thanks for the feedback. :D
• United States
10 May 08
I remember what my trainer at my last call center job said, "This is a jeans and t-shirts job!" At the first center I worked, we were required to dress "business casual" and it was the same company. I personally believe that nobody can see you over the phone, so since I work from home, most of the time I wear sweats and a t-shirt. But, honestly, in my last center, we all wore pretty much what we wanted.
• United States
13 May 08
That's the way things were before, and still are now to some degree (the owner has yet to attack anyone for wearing casual clothes.) I'm not sure if she's really 100% serious about changing the rules, because she has yet to comment on me and a few of my co-workers' choice of attire. (It's nothing terrible, just what I usually wear to work.) Thanks for your input.
@SomeCowgirl (32256)
• United States
3 Jan 09
I am not sure what to say to this. I think that your employer is being a bit to strict. If someone comes in and enquires your boss can just inform him or her that it's a casual day. I agree that it's a little bit crazy to have to wear something like that when no one ever sees you.
• United States
13 Jul 08
I think that's really outrageous too. I worked in a call center last semester and we could wear whatever we wanted. The only thing mentioned in the dresscode was not wearing miniskirts or overly revealing clothes. It doesn't make sense to look fancy on the job if nobody sees you.
@myliezl0903 (2731)
• Philippines
15 May 08
well i guess, having a casual attire in the office is a good idea.,it doesn't neccesarily means that if your wearing something casual attire your not feeling comfortable.,it is good to see employee wearing those clothes because it does means well.,like your being a professional right? so just obey the rules and regulations you have in your office.,besides it will not gonna harm you or put you into trouble if you did that.