What's the best and worst airline that you have traveled in?
May 22, 2008 9:07am CST
Today I read an article about a Survey made by ACSI (American Customer Service Index) for the first quarter of 2008. In that survey they found that the american people are more satisfied with the service they get from their cable company or the post office than with the service they get from an airline. Do you think is the same for airlines around the globe? Have you had any uncomfortable experience with an airline? do you have a favorite airline or one that you will never fly even if they pay you to do so? Lucky for me, I've never had any huge problem with any airline I've flown with, just the typical delays, missing conections or having the wrong gate on my bording pass. But I've noticed that the service in general in getting worst over the years.
• United States
22 May 08
The worst definetly was Northwest. I had a terrible experience with them. First they don't have me in their booking system when I try to check in. Some digging and I find out they greatly overbooked and that was their excuse. After some major complaints and a party being recalled (a large group of standby flyers they had checked in as regular passengers three hours before the plane was supposed to take off), I got a seat on the plane (I wasn't the only irate regular passenger). At the gate we wait and wait and wait. An hour past departure time the plane was pulling away from the gate. We were finally told there were technical problems with the plane and they would put us up in hotels for the night. We were ordered to go to the baggage claim to retrieve our luggage. There we were waiting for another hour and a half without any word whatsoever. Meanwhile, babies and little ones got hungry and cranky. There was nothing there, not even a water fountain. Finally somebody came and ordered us back to the gate, where we waited another hour. Then we were bussed out to the plane where they had lined up our lugguage. We had to identify our bags and suitcases before we could get on the plane. Once everybody was on board, we had to wait another half an hour, because they had forgotten to load the meals. We finally make it into the air. The plane is rattling a lot, through my tennis shoes I feel the floor is getting warm underneath my feet. The floor is hot to the touch. I never had felt a plane floor being hot before or after this flight. I was told not to worry about it. Needless to say, I was on pins and needles the entire flight. When we get to the destination airport I of course had missed my connecting flight and was booked on the next one going out, except it didn't. They had a plane for the flight but no crew! Here we sat and waited for three hours for a crew to arrive. There were about four other gates with passengers waiting on a crew or the crew was ready but no plane was there. There was no food, no beverages but fortunately a water fountain. We couldn't leave to get food or beverages, because the crew might arrive any second now. It was havoc and the lack of communication just added to the confusion. And to top it off, at no time did we receive a proper apology other than the standard, 'I'm sorry but we have to tell you to...' and "We are sorry for the delay, you can board now". Nobody tried to make up for any inconvenience. They also refused to give out information to those people waiting to pick us up at the airport relying on cell phone communication from us to them. Oh, and they lost my luggage somewhere along the way but managed to deliver it to me the next day. I have never flown with Northwest again. I rather pay more. I like United and USAir.
4 people like this
26 May 08
OMG !!! I've never heard so many problems hapened to the same person on the same flight !!! I can not believe it !! I will never fly with Northwest, I can not believe they are so unorganized, it seems that they don't know what they are doing, and gives me the creaps to trust my life to a company like that...
• United Kingdom
22 May 08
The best airline that I have flown with is Air New Zealand. I liked the comfortable seats, generous leg room and the friendly service. I was delighted with its fantastic South Pacific island stopovers like French Polynesia, the Cook Islands and Samoa. I also really enjoyed flying with Qantas for the service is excellent and the cabin crew are incredibly friendly. I liked flying with Virgin Atlantic for the extra special details and service on their planes. I thought that the cabin crew were not so friendly on GB Airways. I think that airlines like Easy Jet and Ryan Air offer cheap flights but they have very little leg room even in the emergency exit area. On one flight I did everyone was handed a newspaper on boarding and on the front page was a concorde crash story. This was upsetting and not the thing to look at before a flight. I have never had a huge problem with all of the airlines that I have flown on. I wish you happy travels for the future.
24 May 08
I agree with the previous poster, NorthWorst. The best airline I have flown is Emirates. Generally, american airlines do not get good notes, trying to squeeze out all services, even asking money for a specific seat ($$ xx to upgrade to the emergency exit chair). Asian and Middle East Airlines are much, much better.
25 May 08
I would say the best comfortable airlines will be Qantas Airways and Malaysian Airlines. These airlines provide the best hospitality among airlines around the globe. What I like about Qantas is Qantas offers award-winning inflight entertainment (Winner Best Overall Inflight Entertainment, World Airline Entertainment Association (WAEA) Avion Awards 2006). You can enjoy 16cm in-seat screens with audio and video on demand (AVOD), being progressively introduced in all their Boeing 777 and Boeing 747 fleets. Qantas is also the partner airlines of OneWorld. Where you can book many flights from one website. I mean just book through website then you will be flying with some other partner airlines. Cool eah??? Cheers
26 May 08
I am the Qantas Frequent Flyer...that is why I am promoting Qantas. The worst airline probably Thai Airways. Most people traveling with that airline will not be having another nightmare trip with that airline. Do not believe me? Ask people around you who have been traveling with Thai Airways.
22 Jun 08
oh ya airlines are a big deal esp for longer journey. I would say for me Air india has been the worst. everything was bad in that. Singapore airlines is the best and everything abt it was good. Jet blue was also nice. malaysia airlines is ok.
• United States
26 May 08
I'd have to say the best service I've gotten has been with Air Tran, which is a "discount airline" that offers lower fares but I've been very happy with them every time I've flown with them. Their planes are said to be the newest of any airline that flies in the U.S.For the worst I'd have to say it's a tie between United and Southwest. I've only flown each of these only once so I'm not sure it would be fair to judge them. What I didn't like about Southwest is that we had to stop three times between BWI and Phoenix and since they had not assigned seats our party wasn't able to sit together. With United we had a long delay, which I wouldn't have minded so much because there was bad weather in Chicago which was where our plane waas coming from, plus there was something wrong with our plane when it did arrive so they had to do repairs. What I didn't like was they kept us waiting for hours and it wasn't until another angry passenger demanded it that they finally offered us food vouchers. Ironically, right after we got the vouchers and rushed to go get something to eat they announced that our flight was boarding. Annie