Would you return furniture?

@Barb42 (4216)
United States
June 28, 2008 2:07pm CST
Three years ago we decided we needed some new Den furniture. So we shopped a long time. We finally decided on a leather couch, chair/ottoman, and a Big Man recliner for my husband. We also bought an entertainment center which wasn't on our original list. Well, the day came for it to be delivered, and my husband had to work. The deliverers brought in the entertainment center first and set it up.It was fine. Then they brought in the recliner. It had a little spot on it which I didn't think was worth returning and later got it fixed by a leather finisher. But, the couch and chair was a different story. I didn't notice but one thing on it at the time and the leather finisher fixed it, too - although the furniture store gave us the name, we had to pay. The furniture store was going out of business and supposedly our furniture was ordered.But, I noticed a delivery tag on the end of the couch that had a different name than ours. But I let it go.Now I wish I hadn't. I believe the furniture had been delivered to this other person and they turned it down. I could have, too, but didn't want to 'rock the boat', so to speak, because I thought it was fine.Come to find out, the cushions do not have the filling that those on the model in the store did. Also, there is no center support on this heavy couch, which I found a little surprising.Even the one we had in here had center supports and wasn't near as expensive. If I had this to do over, I would have returned the couch, chair/ottoman because I could have and it would have been taken off my bill completely. Instead, I chose to keep it, not knowing that it wasn't up to par that day (only after we started sitting on it)and so we have to live with it for a long time. What would you have done had you been delivered this furniture?
3 responses
@MsTickle (25065)
• Australia
5 Jul 08
I'm like you. I trust people and I don't like rocking the boat. That was so nasty of that firm to send you goods refused and returned by others. No wonder they are going out of business....that's really shoddy customer service. I bought a lounge suite years ago after always having giveaway furniture. I paid a handsome price for a velvet 3 seater and 2 singles. It was so lovely and so comfy. They suggested we have it stain protected for another $100 and I paid, but I don't think it was done. Soon after we had it the fabric in the front started to gather where the lounge was buckling...I later discovered the wooden frame had an inadequate support system.lso one of the springs in the back of one of the single seaters broke and came through the fabric. By the time I discovered these things the goods were out of warranty...of course. I was better off with my cheap furniture that was given to me...lol.
1 person likes this
@Barb42 (4216)
• United States
5 Jul 08
The furniture store had always been one of the most reputable ones around, a really old store/name. I think they were just trying to get rid of inventory and that's why we got that couch and chair. We bought the floor model entertainment center and got what we bought, not problem, nor with our mattress we bought. Sorry you had so much trouble with your furniture. We trust people and then they do us in. Really makes you want to go tell them how you feel. If they hadn't gone out of business I probably would have. We almost bought through a smaller, family-owned business in town, but decided to go with this other one since we were getting 'bargains'. AND we got one!
1 person likes this
@MsTickle (25065)
• Australia
13 Jul 08
I've had that lounge now for about 13 years. It was in storage for nearly 2 years. I cannot use the 3 seater because the main seat support is bowed and the side supports have been pushed out of place and broken and the seat lining has torn. The single seaters have minimal support and I have trouble getting out of them and even being comfortable for that matter. I don't know when I'll be in a position to buy another one.
@MsTickle (25065)
• Australia
13 Jul 08
Sorry, it's after midnight here...I meant to say...Thank you so much for best response. Also, I think we both learned a valuable lesson here. We will probably be caught again sometime however as I find business ethics are sadly lacking these days. Peace.
@ch88ss (2270)
• United States
29 Jun 08
yes i would return it if it was not the original product or not according to the store model. I paid the price and expect my full piece and nothing less. It is defect and I would rather turn it down too. You are just too kind to let the store get away with it.
@Barb42 (4216)
• United States
29 Jun 08
I see my mistake now that it is too late. I think I learned a valuable lesson and it won't happen again. But,for now, we will have to live with it. But, if I ever decide to get rid of it and buy a new set, my daughter said she'd take it in a heart beat! She got our old couch and chair for her den. She's a single mom with 4 children and just can't afford to buy new furniture.
@ch88ss (2270)
• United States
29 Jun 08
Well it at least you are helping your daughter so don't be so hard on yourself for not returning it back to the store.
• United States
28 Jun 08
I would have refused the delivery and canceled the payment. People do return furniture for small defects, but a responsible, reliable store would have told you about those defects and given you a decent break on it. There is no accounting for bad business practices unfortunately.
@Barb42 (4216)
• United States
28 Jun 08
I'm a little shy. If my husband had been here, those 3 pieces would probably have been returned. We are happy with the recliner and every thing else (we also bought a nice mattress set for our bedroom). And, I didn't realize that the cushions weren't fully stuffed until much later.What bothered me was remembering that the store tag had another person's name on it as being theirs. One reason I didn't press the idea was the trouble they had betting the couch and chair through my door from the foyer to the Den.My husband had even taken the door down and they still had a big problem getting it in.It is rather large. I think they were just trying to get rid of all their inventory before going out of business.This was a well-known furniture store that had been in business many, many years in this town, so there wasn't anything that would made you think they wouldn't have been fair.I could have returned it because the deliverer had to call the store to let them know if I accepted the delivery. If I had refused, they would have just taken it back. I just didn't use that option. And looking back,I know I made a mistake.Now to get the couch/chair stuffed more would cost us a price not to say having someone to get them out of our house.