Working with people from a different organization
July 18, 2008 8:36am CST
Working with people from a different organization Early this afternoon, we had a conference call with our partners. We are three organizations involved, one from Poland and 2 from the Philippines. So, the partner we have in the country is from Laguna. Anyways, the thing is, I thought all the while that my partner from Laguna understood what we were doing. I mean, I gave her the instructions and forwarded necessary info, the thing is, during our conference earlier, she claimed to everyone (including my superior) that she was not able to receive any e-mail coming from me about the schedule of the event. Somehow, I was caught off guard because I knew in my heart that I have given her necessary details. Anyways, one of the people involved in the conference was my immediate boss. We talked about this, and somehow, I got disappointed with my laguna-based coordinator. Anyways, have you ever experienced this where one of your colleagues somehow washer her / his hands of some responsibilities and put the blame on you (indirectly or directly)? How did you feel? How did you relay that you did not like what the person did?
18 Jul 08
Hey there tryx! Yeah it happens a lot but rarely it was serious. There was one incident though when a subordinate of mine made look stupid in front of our department manager. She claimed I did not do this and I did not inform her about some of the house rules and email etiquette. I got an earful from my boss but I did my best to be calm. I let the agent talk and my boss talk until I get a clear picture what their understanding was. Good thing our clients did not see mind offense and her emails. So I dealt with it with a little thing called, documentation. I presented the email and the policy stating house rules and she has her signature on it. I also got confirmation from her trainer that they had email correspondence during one of their sessions. She even fought and told me that I ain't helping her and she is not doing her job anymore. I can't help it. As soon as my manager got the details, we let her go.
• United States
19 Jul 08
The only thing you can do in a situation like this is be honest. Tell them your sorry they misunderstood or communication didn't go through as planned. If you don't stand up for yourself then noone will either. You just have to stand up in a very polite kind of way.