Sprint Problems, Anyone having problems with them

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I personally have heard that Sprint is scamming people, there increasing peoples bills way higher then they are supposed to be. I hear that they are canceling accounts if your calling there support staff to much. Does that sound right, I mean how do you cut people off like that just because you don't want to hear from them anymore. Wouldn't that make them call more LOL, anyway I always thought none of these problems would happen to me. I have been with Sprint for about a year and up till now haven't really had any problems with them. Recently though I been having problems logging onto my online account, both from my computer and phone. Also a weird charge has shown up on my bill, I tried calling them and after 20min of waiting a woman finally picked up and put me back on hold. 15 min later the phone click over and some one hung up on me. I called back no better luck, my feelings telling me to let Sprint go. Don't want to pay $200 cancelation fee though, but I really am tired of Sprint any way. Has anyone else been having trouble with Sprint, any suggestions on what phone service is the best.